Overview:
SOFTSWISS continues to expand the team and is looking for an Account Manager for Latin American market. We need a true, experienced, and accomplished professional who shares our culture and values.
About Product:
SOFTSWISS Game Aggregator
A fast and cost-effective solution that allows you to integrate and manage casino gaming content easily
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Key responsibilities:
- Client Relationship Management: Act as the main point of contact for our casino operator clients, ensuring their needs are met and maintaining strong, long-lasting relationships.
- Upselling and Cross-selling: Identify opportunities to promote additional services and game content to existing clients, driving increased revenue and client satisfaction.
- Problem Resolution: Quickly address any client issues related to the game aggregator, coordinating with internal departments to ensure timely solutions.
- Performance Monitoring: Track and report on the performance of client accounts, identifying areas for improvement and optimization.
- Market Research: Stay up-to-date on industry trends and competitor activities, providing clients with insights and recommendations.
- Technical assistance: Collaborate with internal technical teams to assist clients about their ongoing issues or requirements
Requirements:
- Written and spoken English C1+
- Written and spoken Portuguese C1+
- Previous experience with creating and implementing strong relationships with clients 2+ years in account management and/or customer success management
- Ability to analyze data and provide actionable insights to improve client performance
- Ability to resolve client issues efficiently and maintain high levels of client satisfaction
Nice to have:
- Written and spoken Spanish
What we offer:
- Full-time remote work opportunities and flexible working hours
- Comprehensive Mental Health Programme
- Private insurance
- Sports program compensation
- Free online English lessons
- An additional 1 Day off per calendar year
- Generous referral program
- Training, internal workshops, and participation in international professional conferences and corporate events
About us:
SOFTSWISS is an international company, and an iGaming software expert. We don’t only follow iGaming market trends, we create them! SOFTSWISS is a recognised industry leader in iGaming software solutions development, covering almost all aspects of the iGaming industry. The company has an international team and an official presence in several countries. Projects powered by SOFTSWISS receive numerous awards and accolades from industry media.
Our mission:
Changing the iGaming industry through technological innovation.