Analista Administrativo

Order Processing:
Create quotes for spares, accessories and service support
Book spares (direct customer, to engineer, etc.)
Direct and guide customers to use e-store

PC Skills:
Is proficient with Windows, MSOffice
Sufficient IT knowledge to be able to use company’s management systems & CRM systems

Focus Activity:
Invoicing customer support interventions and contracts
Manage warehouse
Manage new product installation
Manage renewal contracts-Follow dashboard up
Promote sales of contracts
Manage installation dashboard.
Credit memo creation
Monitor and Process all new CSE Parts Orders
Ensure Parts Order dates align with Priority and update as necessary
Coordinate shipments with local warehouse and/or supply center
Clear Invoice Boomi Errors
Enforce relevant SOPs with internal staff
Follow Priority Matrix to ensure cases are correctly prioritized according to SLA
Attempt Live Transfer for all emergency calls to technical team
Collect Intermediary information from customer and process in exiger
Coordinate with finance to determine customer credit worthiness and relay
information accordingly
New vendor and supplier forms
Monitor orderbook report and inform customer of any updates
Send maintenance kits
Receive customer system
Follow warranty sell contract
Follow contracts and renewal
Dispatch cases from DCET and answer to cases
Shipping back to the supply centre
Invoicing customer support interventions and contracts

Autonomy:
Independent professional
Independent in problem solving, priority setting and optimizing solutions
Act as troubleshooter for junior colleagues
Communicate and collaborate effectively across multiple disciplines

Commercial insight (sales support):
Lead generation and promote sales contract
Sale and follow warranty and renewal, follow dashboard up

Complexity:
Ability to make complex decisions with limited time and information
Act as a SME (Subject matter expert)
Ability to lead improvement initiatives

Communication:
Need to provide high quality information to customers, CS team and supply chain
Need to work with all stakeholders to achieve the desired result
Ability to influence without power

Soft Skills:
Able to communicate plans effectvely and follow up information in pressure
situations with customers
Able to impart learned knowledge using basic coaching
Able to Upsell services

Education, skills, and working experience:

Bachelor's degree in Business Administration (or related areas)
Strong analytical capabilities and organizing skills
Achieves customer intimacy
Excellent understanding of the English language (verbal and written) - Spanish desirable
Able to work with all BI and ERP tools
Working knowledge of ERP systems
Typically 5 years or more experience in similar function

About us - Malvern Panalytical, Micromeritics and SciAps.
Together we are a powerful and highly complementary combination of market leading technologies.

We are the toolmakers for the world's most innovative companies, academic institutions, and government laboratories. We are their partners in discovery.

Malvern Panalytical instruments analyze the chemical, physical and structural nature of materials, from proteins to polymers and semiconductors to minerals. Our leading technologies measure particle size, shape, concentration and zeta potential, biomolecular interactions and stability, elemental concentrations and crystallographic structure.

Micromeritics manufactures systems for the characterization of particles, powders, and porous materials for a wide- range of end markets including catalysts, chemicals, building materials, clean-tech and battery. Our leading technologies measure surface area, porosity, density, adsorption and particle activity.

SciAps specializes in portable X-ray fluorescence (XRF), laser-based (LIBS) and near-infrared (NIR) analyzers to measure any element in any environment. SciAps is the Center of Excellence for our handheld instruments.
We have a global footprint with R&D and manufacturing sites in North America, Europe, and Asia.

We are more than 2,500 employees in a customer-focused organization with sales and service offices in 20 countries, all committed to delivering expert and responsive customer support.

Part of Spectris plc, a publicly traded FTSE 250 company, Spectris combines precision with purpose, delivering progress for a more sustainable world. Precision is at the heart of what we do – our leading, high-tech instruments and software equip our customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive.

Malvern Panalytical, Micromeritics & SciAps
Your Partners in Discovery

Malvern Panalytical, Micromeritics and SciAps, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn’t something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. Although we always select the most qualified applicant for each role and make all decisions without regard to race, sex, age, or any other protected class, we are an inclusive, equal opportunity organization that prizes diversity. Your unique perspective is important to us.