Client Services Associate Director

We are seeking a results-oriented, entrepreneurial and client focused account manager as a full-time addition to our team, to focus on our clients in the Brazilian region. The Client Services Associate Director will report to the Regional Director and work with the rest of the Client Services team, the Development team and the Sales team supporting and educating our customers in the region on how to use mediasmart and make the most out of it.

WHO WE ARE

Mediasmart was founded in 2011, we identify as an AdTech company, working on the demand side of the business on programmatic branding campaigns, with the mission of helping to integrate the customer’s journey across connected devices like mobile, Connected TV, and DOOH (digital out-of-home solutions).

We offer impactful and unified communication across different screens and aim to be the monetization partner of choice for advertisers.

We build technology to support the most ambitious companies - from gaming to commerce pioneers - to propel the reach of their brands and accelerate their mobile businesses.

In 2020 we joined the Affle group, a global consumer intelligence technology company, and started developing new solutions to help businesses grow in the new privacy era.

Learn more about mediasmart: https://www.mediasmart.io/

Our culture and values

• Be a generous leader. One that helps others succeed and celebrate their success.
• Love curiosity. Keep learning and stay relevant.
• It’s a team effort. Collaborate and cooperate to build a smart company.
• Go farther. Be an example for others. Set the bar.
• Strong ownership on the role.
• Love what we do. Love our work with passion and respect.
• Do good and do well. Our work matters.

We work hard and never forget to have fun in the process. We are absolutely devoted to our customers and building the best mobile advertising company out there, our passion shines through everything we do.

Summary & Duties

The Client Services Associate Director will manage the day-to-day relationship with the traders of our clients in the region, supporting them reactively as they set up and optimize their campaigns, but also proactively educating them and ensuring they not only are aware of, but also use, as much of the platform functionality as possible.

The Client Services Associate Director must have a deep understanding of the platform and its capabilities as well as the ability to clearly communicate. You must be motivated by training and educating in order to be fit for this position, and you are expected to become a critical contributor to the team that makes mediasmart’s engine work, by making our customers happy and knowledgeable about our products and services. 

Below are some of the core responsibilities and requirements we envision for the role, which will preferably, but not necessarily, be located in São Paulo.

If you are looking for challenges, growth opportunities and a great learning experience with a young team that strives for innovation and quality of service, this is the company for you. For more information on the company and our team, please go to our website

Responsabilities

• Cultivate ongoing relationships with clients who leverage the mediasmart platform to run effective mobile advertising campaigns.
• Lead and develop the Client Services team by managing and supporting them, ensuring their professional growth. 
• Provide direct support and act as the liaison between existing clients in LATAM and the rest of the teams in mediasmart for all day-to-day technology, operations and product related matters.
• Ensure quality of service, working within a driven and highly motivated team to provide a world-class client experience.
• Proactively provide training on new functionality, formats and inventory available in the mediasmart platform on a regular basis. Ensure that the client always has the latest information available so that they can use mediasmart effectively. Where necessary develop localized support material – knowledge base articles, training/user guides, case studies…
• Provide detailed analysis of client campaigns, deliver optimization advice and provide best-practice training.
• Understand client objectives and measurements for success, and daily monitor campaign performance and delivery. Find trends, recognize and trouble-shoot weaknesses.
• Manage client requests for features & integration, gathering specs, organizing requirements based on priority levels and working with the mediasmart team to inform the client regularly on status and delivery dates.
• Work closely with the technical and product team to provide ideas for system improvements.
• Identify local market opportunities and potential new clients, leveraging your experience in the market.

Requirements

• Portuguese as a native language.
• Fluency in English, both written and spoken.
• +3 years of experience in programmatic digital media, preferably in roles including account management, presales, customer support or trading. Experience with mobile ad operations is a plus.
• Passion for numbers, data-analysis, and other methods of statistical analytics, with exceptional analytical skills and experience working in a metrics-driven organization.
• Proficiency with metrics used in digital media and experience managing and optimizing digital advertising campaigns to achieve a broad range of marketing objectives.
• Disposition to interact with customers, educate them and solve their problems. Teaching experience is a plus.
• Proactivity, critical thinking and good disposition for working in teams.
• Analytical / Technical academic degree is a plus

Skills

• Team player who takes on leadership roles.

• Analytical, curious, goal-oriented. A problem solver who is proactive and not satisfied until effective solutions are found. 

• Strong orientation to detail, with an ability to collect and organize data, understand the results and communicate them effectively.

• Excellent interpersonal and communication skills, both written and oral.

• Able to think independently and prioritize accordingly.

• Strong sense of urgency in responding promptly to client and internal requests; regularly achieves inbox zero.

• Excellent organization skills and ability to work effectively in teams.