Cloud Support Engineer II

Zadara
São Paulo
Full time
há 1 dia
Who We AreZadara is a leading provider of AI edge clouds, delivering a groundbreaking distributed cloud platform purpose-built for sovereign AI applications. Zadara platform powers advanced AI capabilities with the simplicity, agility, and flexibility of cloud computing while ensuring seamless multi-tenancy through fully automated, end-to-end provisioning of compute, storage, and networking resources. Zadara’s vision is to build and operate the largest global Edge Cloud Network to enable innovative technologies & services that improve the way the world communicates, works, heals, travels and plays. We have a global and diverse workforce that is growing as we expand our customer base. Together as a team we are making an impact on the Edge Cloud market.
Our Zadarian CultureAll Zadarians are finding their edge by living and breathing our core values; All Belonging, Accountable together, Exceptionally focused, Flexible, Trailbreaking, and Zealous.
We believe that good things happen to people and business in a culture of choice. Where diverse and individual needs, wants and wishes are respected and rewarded — where the possibilities are limitless. Here you can, breakout and breakthrough to do your best work.
What Diversity, Equity & Inclusion Mean to UsWe believe in the power of Diversity, Equity, and Inclusion (DEI). Members of our distributed team come from different geographies and cultural backgrounds and we serve a diverse population. Our commitment to DEI helps us design better products and services, and serve our employees, customers, and partners. Our commitment to Diversity, Equity and Inclusion is critical to our vision and to our impact, and helps us boost our perspective, creativity, and growth.
We are seeking a highly experienced and motivated Cloud Support Engineer II. You will play a pivotal role in ensuring the seamless operation and optimal performance of our cloud-based products across diverse customer environments. As part of our 24x7 global support team, this Tier II role is responsible for actively monitoring and responding to system-generated alerts, serving as an escalation point for complex issues related to servers, networking equipment, and cloud infrastructure. This role includes on-call responsibilities, including weekends and public holidays, as part of a rotational schedule to support high-priority escalations and ensure continuous service availability.  
Key responsibilities of this role include leading advanced diagnostics, conducting detailed log analysis, performing in-house testing, and opening engineering tickets when necessary to drive resolution. The engineer is expected to collaborate closely with cross-functional teams to troubleshoot and resolve challenging technical issues, drive effective incident management, to take ownership of escalations from the Tier I team and work toward identifying the root cause of issues.This customer-facing role demands a strong blend of analytical acumen, deep technical expertise, and empathetic communication skills to deliver exceptional customer experiences. The engineer will be working with customers from across the globe and is expected to maintain a professional, respectful attitude in every interaction, upholding our high standards of support, and a genuine care for solving customer problems thoroughly and efficiently.

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Zadara is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. Our recruitment process may include the use of AI-powered search tools to proactively identify candidates based on job requirements.
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