EBANX is the leading payment platform connecting global companies with customers from the fastest-growing digital markets in the world.
Since the beginning of our journey, we have had one mission: to provide global access for everyone. We believe that transforming challenges into opportunities and making the impossible part of the journey is crucial! That's precisely why we created a payment technology that builds bridges between people and businesses every day in 29 rising markets across the globe.
We call ourselves ebankers, we are global thinkers, we value diversity, we foster creativity and we work hard to connect businesses and people worldwide through payments. Let's make history together?
We are looking for a Senior Manager to lead our Commercial Transformation Office — a key pillar of the Commercial Excellence & RevOps organization.
You will be focusing on commercial and cross-functional end-to-end process optimization, pre & post-sale flows, and GTM excellence. This agile, high-impact team of expert problem solvers is dedicated to removing friction, scaling execution, and optimizing our end-to-end operations from lead to live. You will lead and develop a lean, high-performing team, and work closely with senior stakeholders across multiple departments to drive alignment, accountability, and impact.
What You’ll Do
- Lead the Commercial Transformation Office, driving operational effectiveness across the full commercial journey (pipeline to activation).
- Map, redesign, and optimize sales workflows, approval processes, and governance structures.
- Design and improve internal workflows between Sales, Operations, Finance, and Product to ensure seamless post-sale execution.
- Manage, mentor, and develop a team of specialists focused on operational excellence and process design.
- Translate commercial strategy into scalable processes, tooling, and data-driven decision support.
- Identify friction points and design solutions that increase deal velocity, compliance, and merchant experience.
- Proactively lead cross-functional initiatives, building strong partnerships across departments such as Sales, Product, Marketing, Legal, and Engineering.
- Define KPIs and dashboards to monitor and improve commercial performance.
Who You Are
- A strategic and systems thinker who connects vision with execution.
- Obsessed with process, detail, and business logic.
- Collaborative and action-oriented — you mobilize stakeholders to get things done.
- You take initiative, identify problems early, and drive solutions independently.
- A natural leader who inspires and supports a high-performing team.
- Comfortable with ambiguity and motivated by impact.
What You Bring
- Experience in commercial operations, strategy, or transformation roles, preferably in B2B tech or fintech.
- Experience in people management positions, with proven ability to grow and lead teams.
- Track record of leading cross-functional initiatives in complex, high-growth environments.
- Deep understanding of the commercial lifecycle (sales stages, workflows, approvals, post-sale ops).
- Experience with systems and tools like Salesforce and business analytics platforms.
- Exceptional communication, stakeholder alignment, and change management skills.
- Proficiency in English and strong analytical fluency (Excel, BI tools).
Why EBANX
- A front-line role in shaping the operational backbone of EBANX’s commercial engine.
- Leadership opportunity in a newly created function with end-to-end ownership and exposure.
- A dynamic, global fintech culture with bold growth ambitions across LATAM and beyond.
- Daily exposure to executive leadership and strategic decision-making.
- Pathway to senior leadership within RevOps.
EBANX offers:
- Spanish, English, and Portuguese classes;
- Meal Allowance;
- Transportation voucher (if needed);
- WAVES - Program of goals and results (variable compensation);
- EBANX Play - Wellness (Gympass, e-Sports, SESC );
- EBANX Education: financial support for undergraduate, graduate, and MBA programs so you can develop important skills for your career;
- EBANX Skills: budget for workshops and courses;
- EBANX Flexible: Birthday Day Off;
- Semi-flexible hours (8 hours a day - Monday to Friday);
- EBANX Family: Daycare assistance, extended leave for caregivers and support program for children and pregnant women;
- EBANX Health: Health and Dental Insurance, with subsidy for dependents and medicine subsidy for ebankers;
- Life Insurance: Life Insurance 100% paid by EBANX;
- Blue Club: Exclusive discount for ebankers in bakeries, restaurants, courses, electronics stores, and more!
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