About us:
Zelh is a fast-growing, passionate outsourcing company.
Our mission is to be the most reliable company by offering and maintaining consistently high-quality services.
We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!
At this point, Zelh is looking for a
Container Freight Station (CFS) Operations Agent for our third-party logistics company.
The client is seeking a self-motivated individual who can work in a fast-paced environment and is able to multitask. This individual will be part of an experienced team and will be a key individual in providing successful solutions to our customers in a collaborative manner. Will provide support to internal and external customers’ needs with a proactive and professional approach. Coordinate and Execute recovery and delivery schedules with various parties to ensure freight is moved according to its requirements and on time.
Responsibilities:
Provide Excellent, Professional and Timely Customer Service whether handling customer inquiries, complaints, quotes, or support in order maintenance processes.
Order Processing and Manifest Execution.
Notify customers and company stations of Freight Availability, Capacity, Status, Cost and Other Important Information.
Will need to maintain knowledge of company services to assist with customer inquiries and book orders.
Work and Coordinate Effectively with Customer Service Team to ensure all shipment requirements are understood.
Work and Coordinate Effectively with Dispatch Team and other parties, such as agents to ensure freight requirements are executed and on time.
Work and Coordinate Effectively with Bond Team to process and maintain US Customs Bond Compliance.
Coordinate with Customers, Forwarders and Shipping Lines to request and process timely freight releases and confirm any pending charges.
Obtain pieces, weights, dimensions internally or externally, and translating that information to our transportation platform.
Ensure all backup paperwork/ documentation, reference numbers and requirements are attached appropriately.
Read and interpret various forms of documentation, safety rules, tariffs, BOLs, MSDS, Inbond Arrivals, etc.
Adhere to company policies and procedures.
Strong understanding of all MS Office Programs, freight operating systems such as AS400, Alpha Truck, TMW, Freight Data, US Customs ACE Platform etc.
Advanced level of English
Strong verbal, written communication and phone skills.
Relevant experience can include cartage, transportation, moving companies, customer service, logistics, linehaul, intermodal, warehouse, ground operations, and dispatching air and ocean service.
Must have the ability to work in a fast-paced environment.
Type 30+ WPM preferred.
- Work schedule: Mon-Fri 0800 – 1700 Arizona Time
Competitive Salary in USD
Remote/hybrid/office mode of work
10+ business days of paid time off
Team building and corporate events
Equipment provided
A supportive team