CX Intelligence Manager

DiDi Global
R$ 31.547 - R$ 39.945 a year
Região Metropolitana de São Paulo, São Paulo
há 2 dias
Company Overview:
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit: www.didiglobal.com/news
#LI-Hybrid
Team Overview:

You will lead the CX Data & Insights team supporting the mobility business, being able to interact with stakeholders from all over the world and generate directly business impact.

Role Responsibilities:
  • Leading a data science team to impact the business.
  • Managing multiple stakeholders from different regions of the world.
  • Leading the CX design & research team to take leverage of qualitative data and perceptions.
  • Supporting the development of new business lines with data.
  • Developing and reviewing SQL codes, R and/or Python.
Role Qualifications:
  • 5+ years of experience.
  • Technical skills such as SQL, Python or R.
  • Data visualization knowledge.
  • Storytelling knowledge.
  • Statistical knowledge.
  • Stakeholder management skills.
  • Ability to embrace change in a fast paced environment.
  • Clear communication and the ability to explain data insights to non-data stakeholders.
EEO Statement:
  • We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
  • We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
  • We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
  • We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
  • We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
  • We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.
We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on
https://careers.didiglobal.com/terms
Apply
Other Job Recommendations:

TikTok Shop - LATAM Appeal Program Manager

TikTok
Região Metropolitana de São Paulo, São Paulo
Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace...
há 2 semanas

Sales Manager

BEIJING HOLLYSYS CO., LTD (INCORPORATED IN P R CHINA)
Região Metropolitana de São Paulo, São Paulo
R$ 24.609 - R$ 31.160 a year
  • Latin America (Brazil, Peru, Colombia)
  • Candidates with experience or educational background in...
há 2 semanas

Strategy & Intelligence Specialist(Fashion) - TikTok Shop

TikTok
Região Metropolitana de São Paulo, São Paulo
The Fashion Brazil team is looking for a Strategy & Intelligence Specialist, responsible for leading analytical, campaign and...
há 2 semanas

Team Manager (Fault Finding) Maintenance

TRELLEBORG
Mato Grosso
R$ 26.699 - R$ 33.807 a year
  • To manage fault finding operations on manufacturing...
  • To use the Company software’s in order to manage day to day...
há 2 dias

Brand Partnership Manager (BPM) - Non-Commerce - Auto, Telco and QSR - São Paulo

TikTok
Região Metropolitana de São Paulo, São Paulo
The Brand Partnerships Manager (BPM) is responsible for hitting revenue goals, building relationships with key enterprise accounts...
há 2 semanas

Marketing Manager

Kaizen Gaming
São Paulo
  • Solid expertise in branding, 360° campaigns, TVC, OOH, and...
  • Experience with user journey, acquisition, engagement, and...
há 2 dias

Account Manager - Immunology

Thermo Fisher Scientific
Região Metropolitana de São Paulo, São Paulo
R$ 24.609 - R$ 31.160 a year
Join Thermo Fisher Scientific Inc. as an Account Manager in our Sales team in São Paulo! This is an outstanding opportunity to...
há 3 semanas

Senior Business Intelligence Developer

Qlub
Região Metropolitana de Curitiba, Paraná
R$ 41.150 - R$ 52.106 a year
  • Designing and developing data-driven solutions using...
  • Collaborating with cross-functional teams to understand data...
há 3 semanas

Corporate Partnerships Manager

REFUGE
Tocantins
R$ 25.568 - R$ 32.375 a year
We are recruiting for a Corporate Partnerships Manager to join our team in London; the scope on this job involves…. Location:...
há 3 semanas

Project Manager- SAP EWM

Cognizant Technology Solutions
Região Metropolitana de São Paulo, São Paulo
R$ 23.937 - R$ 30.310 a year
Act as the main point of contact between clients technical teams and stakeholders. Proven experience as a SAP Project Manager...
há 3 semanas