Data Center Physical Security Manager, DCC Communities

Amazon Web Services (AWS) is looking to hire a highly motivated, customer-obsessed professional to provide hands-on support to our Data Center Infrastructure Operations team in São Paulo.

As a Data Center Security Manager (DSM), individual contributor (IC), you will be tasked with running day-to-day data center security operations, supporting and executing security projects and programs, as well as assuring audit compliance with AWS policies and procedures. This includes, but is not limited to:

• Direct and manage a contract guard force at the cluster level, overseeing more than 200 people in daily data center operations
• Handle multiple sites operations including, security incidents, escalations, or any other security related issues
• Provide after-hours on-call management support, and participate in emergent, large scale event response when needed
• Participate in recurring data center security audits and reviews
• Execute established processes in compliance with AWS policies, standards, guidelines and relevant legal and regulatory requirements
• Provide input on, and develop security methodologies, policies and procedures
• Write reports and communicate with management on the status of physical security operations
• Oversee new security construction or retrofit projects
• Assist management with financial analysis, and contribute to financial decisions for security requirements
• Collaborate with other teams to protect AWS Data Center personnel, information and assets

Key job responsibilities
Security Operations & Strategy:

• Own the security operation of multiple sites
• Implement overarching security strategy through daily tactics to reach management goals
• Ability to walk a facility, and observe security gaps in physical barriers, security officer procedure, policies, surveillance equipment, and alarm points
• Investigate accidents, thefts, disturbances, discrepancies
• Drive campaigns to enhance security awareness

Vendor & Contract Management:

• Manage Contract Guard Force (CGF) contract
• Establish SMART goals for the CGF and drive their completion
• Oversee physical security sub-contractors that provide guards, electronic security systems, door repair, fencing, and access controls
• Oversee security construction projects

Training & Performance Management:

• Enhance existing CGF physical security training program while identifying key metrics to measure success
• Teach others to execute proper security processes and methods
• Experience with workflow ticketing, and extraction of performance metrics

Core Security Expertise:

• > 5 years of security operations experience
• Able to perform structured security risk assessments
• Able to investigate site incidents and provide detailed reports
• Able to analyze situations, make quick decisions and formulate action plans
• Experience in training others in security procedures

Management & Professional Requirements:

• Bachelor's degree or equivalent professional experience in security or related fields
• > 3 years of Vendor Management
• Must be capable of creating and managing key performance metrics
• Able to work independently with little direction

Technical & Administrative Skills:

• Proficient with computers and Microsoft office tools such as outlook, word excel and power point
• Must be fluent in English (reading, writing and speaking)

Mobility & Availability Requirements:

• Must have a valid driver's license and must be able to travel locally and internationally
• Must have their own car
• Required to participate in on-call rotation

Soft Skills:

• Proven ability to work collaboratively in a team environment

Professional Development:

• Member of a security professional body (e.g. ASIS)
• Security specific qualifications/certifications, and/or proof of continued personal development
• Familiarity with compliance standards such as ISO 31000

Technical Expertise:

• Working knowledge of access control and video surveillance equipment (Lenel and/or Bosch)
• Ability to develop, implement, and maintain Business Continuity Plans (BCP)
• Proven ability to work efficiently in a fast-paced environment where numerous systems/applications/software are highly dependent

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.