Varsity Tutors is building a global on-demand expert network and is on a mission to help people learn by seamlessly connecting experts and learners in any subject, anywhere, anytime. The Tutor Operations Specialist, also known as the Fulfillment Engagement Specialist, supports applicants, updates our catalog of sessions, supports our customer success team, and assigns tutors.
We are looking for candidates with an interest in working in a fast-paced, mission-driven environment. The ideal candidate easily adapts to the needs of the organization, is a problem solver and self-starter, and has a passion for fulfilling our company’s mission of helping people learn.
Responsibilities: May include some or all of the following tasks;
- Support Tutor Applicants and Tutor Onboarding
- Screen candidates for tutor, group instructor, and educator roles (all independent contractors).
- Assist the tutor-setup process in the tutor marketplace including supporting applicants via phone, chat, email, and even video if necessary.
- Update our Digital Inventory of Institutional Sessions and Courses
- Conduct data entry, registration, and enrollment activities for school district accounts
- Add new courses to digital inventory and provide ongoing maintenance of this inventory
- Set up sessions in catalog based on client (school system or parent) or course requirements following checklists and documented processes
- Assign Tutors to Tutoring Sessions
- Match students with experts for one-on-one instruction and classes, following document processes and checklists
- Assist tutors with questions about opportunities via phone, chat, email, and even video if necessary
- Contact tutors directly about specific sessions or to verify their knowledge or availability via phone, chat, email, or even video if necessary
- Contact clients to discuss placement requirements, pitch specific tutors, negotiate scheduling and rates.
- Support Institutional and Course Schedule Changes
- Partner with parents to identify and assess student’s needs to implement the appropriate tutoring support
- Audit tutoring sessions to determine compliance with individual school requirements
- Manage course participants, cancellations, and credits
- Schedule meeting links for courses when necessary
- Other work as directed
Qualifications:
- Level B2 English proficiency
- Experience with data entry and fulfillment processes (catalog or account updates, inventory management, scheduling)
- Experience with Google, Slack, Twilio and Zendesk are preferred but not required
- Professional experience in recruiting, education, customer service, retail, or another fast-paced environment preferred or a bachelor's degree
- Strong analytical and problem-solving skills.
- Comfortable performing all job responsibilities on a laptop or computer
- Able to perform basic technical troubleshooting with work equipment
- Highly adaptable to change and thrives in a fast-paced environment
- Self-starter with exceptional attention to detail
- Ability to take a creative approach to problem solving on case-by-case basis
- Excellent time management and organizational skills. Ability to work independently.
- Ability to multitask in a dynamic environment where priorities change quickly.
- Willingness and ability to quickly learn business practices, policies and procedures.
- Ability to work full-time 40 hours a week, with at least 1 evening and 1 weekend day required based on available shifts (shifts to be adjusted seasonally based on demand if needed). Operating day is from 8:00am - 8:00pm CDT.
- High-speed Internet access (25 Mbps download, 10 Mbps upload) via wired ethernet connection; no Wi-Fi, Satellite or Cellular Hotspot or Cellular Internet
- A quiet work environment that promotes focus
Location: Fully Remote - Based in Brazil
About Nerdy:
Nerdy (NYSE: NRDY), the parent company of Varsity Tutors, is a leading platform for live online learning, with a mission to transform the way people learn through technology. The Company’s purpose-built proprietary platform leverages technology, including AI, to connect learners of all ages to experts, delivering superior value on both sides of the network. Nerdy’s comprehensive learning destination provides learning experiences across 3,000+ subjects and multiple formats—including one-on-one instruction, small group classes, large format group classes, on-demand study support, and adaptive self-study. Nerdy’s flagship business, Varsity Tutors, is one of the nation’s largest platforms for live online tutoring and classes. Its solutions are available directly to students and consumers, as well as through schools and other institutions. Learn more about Nerdy at https://www.nerdy.com/.
Varsity Tutors Leadership Principles
Relentless Focus on Customers * Comfort with Ambiguity * Ownership * Simplify * Intellectual Curiosity * Build Teams * Think Big * Insist on High Standards * Bias for Action * Build Trust * Go Deep * Have Conviction * Deliver Results * Are Right, a Lot
Benefits:
- Competitive Hourly Rate ($12/hr USD)
- Full-Time Position (40 hours per week)
- Fully Remote Position
- A once-in-a-lifetime opportunity to help transform how the world learns!
- A fun, collaborative, and team-oriented work environment with plenty of training and a feedback-rich culture
Varsity Tutors is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. (INDHP)