As a Senior Data Analyst – Operations & Analytics, you’ll be the strategic analytical partner to our Internal Operations leadership. You’ll take on some of Veriff’s most mission-critical challenges — supporting operational excellence, scaling verification processes, and uncovering insights that shape how we grow.

This is a strategic high-impact role. You’ll help elevate how data is used in our Ops organization — not just to describe what’s happening, but to shape what should happen next.

Why This Role Matters

This isn’t your average analytics role — you’ll influence how Veriff scales and delivers trust at a global level. If you're a sharp analyst who thrives at the intersection of strategy, data, and operations, we’d love to meet you.

Your Impact
You’ll help us protect honest people online by:

Empowering Internal Operations, including Verification Operations and QA leadership with dashboards, alerts, and decision-ready insights
Define and monitor KPIs that capture efficiency, quality, and throughput across verification workflows
Identifying performance bottlenecks, operational risks, and opportunities for improvement
Designing proactive analyses that support SLA adherence
Building self-serve analytics capabilities and defining scalable, trusted operational metrics used across the company
Onboarding and coaching stakeholders in data fluency across non-analyst roles
Representing the analytical voice in cross-functional operations initiatives

Your Day-to-Day

Own dashboards that track real-time and historical performance (e.g. queue size, verification time, failure rates)
Conduct deep dives into key issues (e.g. error spikes, customer service performance, session time)
Collaborate with Verification and QA Leads to build scalable, actionable reporting structures
Create alerting systems to flag anomalies early and ensure SLA risks are escalated promptly
Ensure high data quality and consistency in metric definitions across tools and teams
Partner with Data Analysts and Analytics Engineers to enhance internal BI infrastructure

You’re a Great Fit If You...

Have 4+ years of experience in analytics
Are highly skilled in SQL and have a working knowledge of Python, with a strong drive to grow further
Can turn analytical complexity into clarity — visually and verbally (e.g. in Tableau)
Know how to align data initiatives with stakeholder needs and operational outcomes
Have a track record of proactive problem-solving, not just reactive reporting
Thrive in fast-paced, ownership-driven environments
Bring empathy, curiosity, and a user-focused mindset to cross-functional collaboration

Bonus Points If You...

Have experience with dbt or similar modern data tooling
Have led the development of analytics solutions for large-scale Ops or service teams
Have advanced Tableau skills for storytelling and dashboard design
Have driven workforce planning or supported large-scale service operations
Have strong Python skills

Why Veriff? We are the preferred identity verification platform partner for the world’s most innovative growth-driven organizations helping conveniently verify and safeguard users anywhere in the world. We support the broadest number of identity documents from nearly every country and territory in the world - and this is continually increasing! With a diverse team in the United States, United Kingdom, Spain, and Estonia, as well as robust backing and funding from investors including Accel, Alkeon, IVP, Tiger Capital, and Y Combinator, we’re dedicated to helping businesses and individuals build a safer and more secure world. We strive to be the benchmark for trust online, and we take pride in being a positive force. When you join Team Veriff, we offer you the opportunity to have a real impact and advance your career, while looking after you along the way with a range of benefits designed with you in mind. Some of our favorites include...

Stock options that ensure your share in our success
Medical insurance to ensure you’re feeling great physically and mentally
Learning and Development & Health and Sports budget that you are free to tailor to your own needs

We are an Equal Opportunities employer committed to a diverse and representative team. Different opinions, perspectives and personalities push us forward. We want to hear from people who are passionate about their work and align with our values. Regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status or disability. We also know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates - so rest assured, whoever you are, we want to hear from you! Please be informed that in the final stage of the recruitment process we may request you to go through identity verification. For more information, please see Recruitment Privacy Policy. #LI-LP1 #LI-Onsite #BR

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