Solution Engineer - AI Business Solutions (Sales & Service)

Are you insatiably curious, deeply passionate about the realm of AI and its transformative applications, and ready to tackle complex challenges in a dynamic environment? If so, we invite you to join our team as a Solution Engineer - AI Business Solutions (Sales & Service) at Microsoft Brazil. Here, you'll be at the forefront of innovation, working on cutting-edge projects that leverage the latest AI technologies to drive meaningful impact. Join us and be part of a team that thrives on collaboration, creativity, and continuous learning.

As a Solution Engineer - AI Business Solutions (Sales & Service), you will lead AI transformation engagements focused on Sales and Service domains. You’ll collaborate with AI Business Process Specialists, engineering teams, and partners to accelerate AI adoption through hands-on engagements like Proof of Concepts, hackathons, and architecture workshops.

You will own the technical win strategy, engage with C-level executives and technical decision-makers, and guide customers through secure, scalable solution design. Your mission is to help customers transform their business using Microsoft’s AI-powered stack, including Dynamics 365 Sales & Service applications, Copilot Studio, and AI Agents.

This opportunity will allow you to accelerate your career growth, develop deep business acumen, hone your technical skills, and become adept at solution design and deployment. You’ll guide customers through secure, scalable solution design, influence technical decisions, and accelerate Dynamics 365 Sales & Service, AI applications and agents into their workflows. In summary, you’ll help customers modernize their processes leveraging AI and realize the full value of Microsoft’s platform.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, pioneer new ways to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Build Strategy

• Builds competitive knowledge, documents compete patterns, and shares within the community to drive change and escalations for competitive selling strategies. Acts as a subject matter expert on a particular competition. Delivers competitive knowledge back to product and engineering teams.
• Works with local account and marketing teams to shape strategic win and customer success plans and tailors to audience for the local markets using knowledge of Microsoft offerings, their context in the competitive landscape, and broader market trends. Where applicable, builds consumption plans with moderately complex requirements in coordination with Partner and Industry Solutions Delivery teams after customer sign-off.
• Proactively develops strategic cross-workload/subsidiary and account level responses to specific market threats by identifying market patterns and delivering feedback to business group on trends and needs.

Education

• Builds readiness plans for peers and proactively identifies gaps and new opportunities for learning. Provides insight onto Corporate, business and product groups, sales strategy, and business reviews for impact.
• Acts as a technical thought leader by sharing best practices (e.g., architectures, materials) and regularly delivering content at Microsoft events (e.g., Tech Connect). Provides insight into how to identify opportunities to increase solutions/portfolio understanding.
• Monitors, responds to, and acts as a thought leader on internal tech community posts, establishes and leads vibrant tech communities including community calls, sessions, hackathons, etc., and acts as a mentor to the community.

Leverage Partner Ecosystem

• Scales wins through partner in a sell-with environment by promoting the partner within the Microsoft ecosystem (e.g., customer teams) and developing deep partner relationships.
• Supports partner technical capacity by monitoring and analyzing resources through interactions, communicating with managers, and identifying new partnership opportunities to build subsidiary strategy.

Scale Customer Engagements

• Leverages knowledge of resources (e.g., roles, Innovation Hub (former MTC), demo sites, virtual sites, Value Based Delivery (VBD), Customer Success Unit (CSU) and proactively engages product teams (e.g., engineering group) to remediate escalated technical blockers by conveying impact and anticipating and addressing future potential blockers based on needs.
• Leads and ensures complex technical wins (e.g., cross-workload, cross-team, cross-geo, subsidiary-level impact) by establishing rules of engagement (e.g., role boundaries, handoff strategies), coaching others (e.g., technical sellers, customer teams), leveraging knowledge of processes (e.g., Managed Service Provider [MSP], Managed Certified Professional [MCP]), tools, and programs (e.g., FastTrack, End Customer Investment Funds [ECIFs]). Ensures alignment of Microsoft technologies with future sector standards and requirements by working with industry boards and driving customer case studies and references.
• Proactively identifies and engages with key customer technical decision makers and influencers while engaging sales team and helping lead sales strategy.
• Uses knowledge of customer context, and deep technical, domain, and industry knowledge to build credibility with customers.

Solution Design and Proof

• Demonstrates and oversees demonstrations (e.g., architectural design sessions, and proof of concept [POC] sessions, pilots, hackathons) of solutions based on multiple products and position solutions against competitors. Leverages partner/customer teams as needed to prove capabilities and programmatic framework for re-use by the business.
• Adapts and extends architecture patterns to accommodate complex customer requirements and drive integration solutions for industry flavor. Delivers assets that can be leveraged by others in the business.
• Applies advanced sales methodologies (e.g., challenger sales & business value selling) to guide customers through digital transformation solutions and uses innovation to challenge solutions against changing technology.

Qualifications

Required/minimum qualifications

• Master's Degree in Computer Science, Information Technology, or related field AND 4+ years technical pre-sales or technical consulting experience; OR
• Bachelor's Degree in Computer Science, Information Technology, or related field AND 6+ years technical pre-sales or technical consulting experience; OR
• 7+ years technical pre-sales or technical consulting experience OR equivalent experience.
• Strong hands-on experience with Microsoft Dynamics 365 Sales and Service solutions, including modules such as Sales, Customer Service, Contact Center, Customer Insights, Field Service, D365 Line-of-Business AI Agents, and low-code tools like Copilot Studio.
• Comprehensive knowledge of commercial cloud platforms, with a strong focus on Microsoft Dynamics 365 and a solid understanding of competing solutions and their surrounding ecosystems.
• Fluency in Brazilian Portuguese and English.

Additional or preferred qualifications

• 8+ years technical pre-sales, technical consulting, or technology delivery, or related experience OR equivalent experience.
• 6+ years' experience with cloud and hybrid, or on-premises infrastructures, architecture designs, migrations, industry standards, and/or technology management.
• Certification in relevant technologies or disciplines (e.g., PL-900, PL-200, MB-280, MB-230 & MB-240).

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.