We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
Technical Support - Procurement
Do you demand the best from your professional career? Are you inspired by excellence? At SAP, you will have the power to make a real impact. As the global market leader for business software, SAP helps companies and organizations in more than 25 industries to run better.
PURPOSE AND OBJECTIVES
The Technical Support (TS) – Procurement team supports the SAP Intelligent Spend and Business Network (ISBN) Product Areas of SAP Business Network, SAP Ariba, and SAP Fieldglass within the Customer Support organization. The Support Engineer brings technical and functional knowledge of the Product Area in question. They can bring critical customer situations and incidents to resolution, either by themselves or in collaboration with other experts.
WORK EXPERIENCE
• Extensive professional experience oriented to integration scenarios, including more than half of experience in support-relevant roles.
• Experience working with global teams to deliver customer outcomes and experiences.
• Product Knowledge: In-depth knowledge of the technical aspects of the Product.
• Experience in analyzing complex technical issues, identifying root causes, and implementing effective solutions.
• Experience in providing guidance and educating customers on technical aspects to prevent recurring issues.
• Experience in working with engineering and Product management.
• Experience in handling customer issues and understanding the impact of the issues on the customer’s business.
SKILLS AND COMPETENCIES
• Ability to identify opportunities for process improvements that enhance the quality of technical support services.
• Efficiently communicate technical information to both technical and non-technical audiences.
• Proven ability to build meaningful relationships with Engineering and Product Management.
• Ability to influence without authority.
• Outstanding communication skills, including the ability to speak and write fluently in English.
• Experience in troubleshooting complex functional and technical issues.
• Self-motivated and team oriented.
• Flexibility and ability to cope with stress.
• Agile, with strong change management skills.
• Innovative thinking and experience in continuous improvement methodology.
Specific technical skill
- Solid knowledge of XML, SOAP, and APIs.
- Experience with EDI and IDoc processes is a plus.
- Ability to read and analyze code effectively; knowledge of ABAP is an advantage.
- Familiarity with document mapping, especially cXML to IDoc transformations in ERP–Ariba integration scenarios, is considered a strong plus
- Strong understanding of programming logic, troubleshooting, and root cause analysis for system issues and code defects.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 419212 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.