Team Leader, Operations.
Please Note: Job cannot be performed in the state of Colorado, USA.
Job Title:Team Leader, Operations.
Job DescriptionThe Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. Essential Functions/Core Responsibilities
- Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
- Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
- Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
- Communicate expectations to employees and provide timely updates
- Provide subject matter expertise in handling escalated customer calls as needed
- Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
- Stay current on internal work processes, policies and procedures. Attend required manager development training
- Promote the Concentrix values through both behavior and attitude, including being an advocate for team members
- Associate's degree in related field with two to four years of relevant experience preferred
- Highly motivated individual with skills to develop and coach team members to achieve performance expectations
- Work well under pressure and follow through on items to completion
- Strong communication skills, both written and verbal
- Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
- Ability to mentor, coach and provide direction to a team of employees
- Willingness to work a flexible schedule
Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments. Coordinates and supervises the daily activities of business or technical support or production team members. In charge of handling single and medium-sized line of business. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues. Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:BRA Sao Paulo - Rua Achilles
Time Type:Full time
Clinical Research Associate - Infectious Diseases - BrazilWorldwide Clinical TrialsRequisition Number2513 Employment Type:Regular We’re a global, mid-size CRO that pushes boundaries, innovates and invents — because the path to a cure1 week agoShareSão Paulo, SP
SR REGULATORY AFFAIRS ANALYSTJohnson & Johnson Family of CompaniesDiversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion1 week agoShareSão Paulo, SP
Research AssociateCorteva AgriscienceDescription DUTIES/RESPONSIBILITIES Using standardized procedures ensures that all material necessary for conducting laboratory experiments is prepared properly and on1 week agoSharePalmas, TO
Coordenador Suporte ao ClienteThomson ReutersJob Description Grau de instrução: Mandatório Graduação: Análise de Sistemas; ou Sistemas de Informação;1 week agoShareCampinas, SP
Consultant to prepare the Operational Data Report for Project TR 004-2021FAO2101320 Consultant to prepare the Operational Data Report for Project TR 004-2021 Job Posting: 30/Apr/2021 Closure Date: 15/May/2021, 4:59:00 PM Organizational1 week agoShareBrasília, DF