Oracle is making huge global investments to deliver the most open, secure, reliable and transformative Cloud platform to help our customers through their generational shift to the cloud. We are reengineering our vast array of software and hardware assets and retooling our sales and engineering practices. With Oracle’s deeply innovative culture, unique track record of delivering most popular software platforms and its unparalleled ability to maintain a pulse of the enterprise customers – we are the only company on the planet that is delivering the most compelling services at every layer of the cloud.
Inside Oracle – we are fast-growing; fast moving engineering and product group focused on delivering Oracle’s next generation infrastructure-as-a-service platform. We are on a mission to deliver a massively scalable global infrastructure cloud platform that is a hallmark of innovation, reliability and efficiency. This platform will show our customers the promise of infinite, on-demand, globally scalable infrastructure and technologies, capacity that they can use to deliver efficient, productive and compliant services to their customers.
The Oracle Cloud organization is looking for a Cloud Specialist Director to Lead a Technical Specialist Customer Success Team, responsible in guide customers through best OCI Cloud Best Practices and Usage, Accelerating the Adoption and Projects, Unblocking customer needs and be responsible for customer executive relationship. The Goal is supporting customer in different situations: Technical Adoption, Innovation, Project Demand Control, Customer Facing, Forecasting with Sales Team, Consumption Acceleration.
Technical skill is just one part of the role, the need is also having customer centric, behavior like owner and always putting the customer at the center. Coordinating Technical Team of high performance, working in partner with other Areas, bringing resources (when need) is fundamental to have success and provide customer best experience.
General Required Skills
- Experience in Managing, Coordinating and Leading High Performance Technical Teams
- Experience in promoting business innovation and optimization of existing and new services
- Strategic Alignment: Ability to align cloud strategy with the organization's business objectives
- Strategic Thinking: Long-term vision to plan the evolution of the organization's cloud infrastructure
- Team Leadership: Ability to lead and motivate multidisciplinary technical teams.
- Communication: Excellent verbal and written communication skills to interact with technical teams, business stakeholders, and executives.
- Project Management: Ability to plan, execute, and monitor cloud implementation and migration projects.
- Problem Solving: Ability to identify and resolve complex issues in cloud environments
- Decision Making: Ability to make informed and effective decisions in a dynamic environment
- Adaptability and Continuous Learning: Cloud technology is constantly evolving, requiring the ability to learn and adapt quickly to new technologies and trends.
- Negotiation and Influence: Ability to negotiate with vendors and influence decisions within the organization
- Customer Focus: Understanding user needs and the ability to deliver cloud solutions that meet those needs
- Risk Management: Identifying and mitigating risks associated with cloud adoption and operation
- Staff Development: Mentoring and Developing team members to enhance skills
- Solid knowledge in Tech Products (APPs and SaaS Products are a differential)
- Data Driven Mindset Analysis: Experience in building operational statistics, identifying patterns and creating reporting mechanisms and indicators to promote changes based on data projection
- Ability to manage multiple, complex, high-priority tasks and situations across multiple accounts
- Excellent problem-solving skills, with a demonstrated ability to identify issues, solve them quickly and thoroughly, using peers and internal resources as applicable
- Fluency in English is mandatory – Spanish is a differential (written and spoken)
- Experience in a 24x7 operational services or support environment is a differential
Deep Technical Skills:
- Cloud Solution Architecture: Ability to design scalable, resilient, and secure cloud architectures that meet specific business requirements. This includes selecting appropriate cloud services, designing networks, and implementing security strategies.
- Performance Optimization: Ability to identify and implement performance improvements in cloud environments by optimizing resources and reducing latency.
- Advanced Automation: Proficiency in automation tools and techniques for complex tasks such as infrastructure provisioning, application deployment, and configuration management.
- Big Data and Analytics in the Cloud: Knowledge of cloud services for processing and analyzing large volumes of data
- Artificial Intelligence and Machine Learning in the Cloud: Familiarity with AI/ML platforms and services offered by cloud providers
- Serverless Computing: Understanding and applying serverless technologies
- Edge Computing: Knowledge of how to extend cloud computing to the edge of the network for specific use cases.
- API and Integration Knowledge: Ability to work with RESTful APIs and other integration mechanisms to connect different cloud services and systems.
- Innovation and Adoption of New Technologies: Keeping up to date with the latest cloud trends and identifying opportunities to innovate and adopt new technologies that add value to the business.
- Cloud Pricing Models and Contracts: Detailed understanding of the different pricing models of cloud providers and the ability to negotiate advantageous contracts.
- Return on Investment (ROI) and Cost-Benefit Analysis: Ability to evaluate the ROI of cloud projects and perform cost-benefit analyses to justify investments.
- Cloud Migration Strategies: Developing and executing effective cloud migration plans that minimize disruption.
- Digital Transformation: Understanding the role of the cloud in the organization’s overall digital transformation strategy.
- Cloud Culture: Fostering a culture of collaboration, experimentation, and continuous learning around the cloud within the organization.
- Cloud Sustainability Awareness: Considering the environmental impact of cloud decisions and pursuing more sustainable practices.
- Refined Leadership and People Skills:
- Clear Strategic Vision: Articulating a clear and inspiring vision for the organization’s cloud strategy.
- Mentoring and Team Building: Ability to mentor and develop team members, fostering professional growth.
- Complex Stakeholder Management: Ability to manage the expectations and needs of diverse stakeholders with varying interests.
- Strategic Communication: Tailoring communication to different audiences, from technical teams to senior leadership, conveying complex information clearly and concisely.
- Resilience and Adaptability to Change: Leading the team through change and uncertainty in the cloud environment.
- Empathy and Emotional Intelligence: Building strong, collaborative relationships with the team and other stakeholders.
- Effective Delegation: Trusting and empowering the team by delegating tasks appropriately.
- Systems Thinking: Understanding how the cloud integrates with other systems and processes within the organization
Career Level - M4
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
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Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
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