Position: Customer Service Data Analyst
Work Location: Campinas/SP
Work Model: Hybrid
Work Location: Campinas/SP
Work Model: Hybrid
Main Activities:
- Review and manage data entry requests to ensure accuracy, using Salesforce, spreadsheets, and other data sources;
- Resolve data discrepancies by communicating with relevant cross-functional teams and collaborating to update information;
- Propose recommendations and implement improvements to existing processes;
- Perform data quality checks and audits to ensure accuracy;
Main Responsibilities:
- Upon receiving data requests, take ownership of the task and resolve it within Key Performance Indicators (KPIs), coordinating activities with other departments when necessary to ensure complete customer satisfaction;
- Actively participate in relevant meetings to identify ways to improve the service provided to internal and external customers;
Technical Requirements:
- Fluency in English, with exceptional verbal and written communication skills;
- High school diploma (completed);
- Minimum of 3 years of experience in a data analysis role, preferably in a fast-paced, dynamic business environment;
- Experience working with large volumes of data in Microsoft Excel and other relevant data analysis and visualization tools (SAP, Salesforce, other Microsoft Office applications);
- Strong data analysis skills;
- Knowledge of environmental and safety regulations;
Behavioral Requirements:
- Proactivity
- Teamwork
- Assertive communication
- Focus and attention to detail
- Autonomy
- Ethical conduct and integrity
Differential:
- Technical or higher education (Completed/In Progress)
About Solenis
We are a chemical manufacturing company dedicated to solving complex challenges in water treatment, process improvement, and hygiene for customers across consumer, industrial, institutional, food and beverage, and pool and spa water markets — through people, expertise, and technology. We are a global leader in the production and application of specialty chemicals, focused on delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets.
Our mission is to be a trusted partner and deliver value by solving operational and sustainability challenges with the right people, the right experience, and the right technology — offering solutions that help preserve natural resources and promote cleaner, safer environments.
At Solenis, you will find an excellent work environment, with autonomy, challenges, and growth opportunities. We value diversity and are continuously working to become a more inclusive and diverse company every day — and that commitment is reflected in our hiring processes.
We emphasize that all people are welcome, regardless of gender, race, sexual orientation, gender identity, age, disability, or any other characteristic. The selected candidate must demonstrate an exemplary work ethic and high standards of integrity.
Come be part of the Solenis team!
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