Customer Success Manager - Delphix , LATAM (MH)

Responsibilities:

• Establish and maintain relationships with key decision makers within assigned accounts. 
• Orchestrate relationships with assigned clients, which will include: defining value, increasing adoption and securing retention. 
• Ensure client reference ability to support the Sales organization in expansions and closing processes.
• Facilitate executive-level engagements such as value assessment and realization, product strategy and EBRs.  
• Measure and monitor customer’s achievement of critical and key performance indicators, reporting both internally and externally. 
• Identify and manage escalations for successful resolution by driving internal and external team action items. 
• Develop strategic account plans for 100% consumption and areas of growth based on customer’s short, mid and long-term goals 
• Know the market and maintain a good knowledge of all key competitors. Identify new use cases and new organizational contacts to expand on our customer’s realized value and organization success. 
• Be responsible for renewal, health and risk forecasting and reporting on your client portfolio.
• May be required to support additional products/brands as needed. 

Requirements:

• Experience negotiating and closing customer contracts (renewals & expansion) 
• 5+ years history of success as a customer success manager, consultant, pre-sales, account management, technical account management or equivalent 
• Experience working with partners 
• Track record of guiding technical conversations and persuading others to take action based on requirements
• Experience in Software and ideally in DevOps, Test Data Management, Agile, CI/CD and/or Masking 
• Must work within a team environment with sales, field services and delivery teams 
• Knowledge of customer success tool such as Gainsight and efficient in creating powerpoint presentations, excel and ROIs 
• At a minimum, must speak Portuguese, Spanish and English. 
• Must be able to travel at times