eLearning Instructional Designer (Position located in Sao Paulo, Brazil)

About KnowBe4

KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.

Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.

Please submit your resume in English.

To learn more about our team and office culture in São Paulo, Brazil, visit the following links. 
Careers Page: https://www.knowbe4.com/careers/locations/sao-paulo
Glassdoor: https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL[…]M_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg
LinkedIn: https://www.linkedin.com/company/knowbe4/life/brazil/

The eLearning Instructional Designer will work on exciting online learning solutions (courses, games, simulators and assessments) for KnowBe4’s customers. While you need to understand reasonable software security practices, you do not need to have a background in information security. Just be a creative instructional designer, bring new ideas to the table, and ship learning activities to the LMS! The ideal candidate should be an AI enthusiast with a passion for leveraging artificial intelligence to transform learning experiences. You  will work together with other eLearning developers, QA and engineers in a fast-paced environment, working with SMEs and the entire team (graphics, Q/A course builders, and leadership) to help build and integrate eLearning assets.

Our highly collaborative teams rapidly release courseware in an environment where innovation is applauded and minimizing distractions from real work are top priority.

Responsibilities:

• Design and develop comprehensive eLearning content (courses, games, simulators and assessments) using AI tools for content generation, visualization, and interactivity to integrate with the Learning  Management System (LMS) 
• Implement online andragogy, instructional design, and adult learning principles while leveraging AI capabilities to enhance content creation and delivery
• Utilize AI writing tools (like KnowBe4 AIPortal, ChatGPT, Claude) to draft course scripts, scenarios, assessments, and learning activities
• Practice effective interpersonal communication skills and the ability to work with different levels within the organization, to build relationships, to actively listen, and to assist team members and/or subject matter experts (SME) in translating concepts (including AI-generated content) into engaging, effective online courses.
• Develop storyboards in a standard format that strategically incorporate AI-created content components and respond promptly to feedback from Q/A and leadership 
• Use AI tools to assist in developing sound knowledge checks for formative assessment, as well as strong summative assessments 
• Stay current with emerging AI technologies relevant to eLearning development
• Possess effective communication skills: written (including editing and proof-reading), verbal, and presentation (including visuals), including the ability to articulate how AI enhances instructional content
• Possess the ability and experience to effectively utilize the required technology tools (MS Word, Gmail, Basic HTML/JavaScript) alongside AI content creation tools and platforms
• Evaluate AI-generated content for quality, accuracy, and alignment with learning objectives that abide by copyright and intellectual property considerations before integration into courses
• Document best practices; research and recommend improvements to AI content creation workflows to enhance quality and efficiency
• Create templates and frameworks that can be consistently applied when using AI writing tools and assist publishers in utilising them

Requirements:

• B.A. or B.S in Adult Education, Cybersecurity, Information Technology (or comparable work experience) required
• M.S. or M.A. or M.Ed. in Instructional Design or Instructional Technology (or comparable work experience) preferred
• Minimum 2 years experience with the instructional design best practices (storyboard development for online)
• Minimum 2 years experience with created complex assessment items for formative and summative purposes
• Minimum 2 years experience with making engaging and interesting online courseware (preferably in a corporate environment)  
• Experience with Web Accessibility Standards (Section 508 & WCAG 2.1)
• Experience with learning solutions for iOS, iBooks, Android, and other interactive media/mobile platforms and programming
• Minimum 2 years of relevant experience in learning/online learning
• Creative problem-solving, adaptability, and willingness to learn new AI tools
• Experience with AI tools (ie...ElevenLabs, Google Veo 3, HeyGen, Synthesia Midjourney AI, RunwayML,ect.)
• Ability to balance efficiency of AI tools with pedagogical effectiveness
• Critical thinking to evaluate AI outputs for educational appropriateness
• Top notch Communication skills, verbal & written
• Ability to learn and apply new tools, techniques and processes quickly
• Great listening skills to working with subject matter experts (SME) and other team members to incorporate their ideas and feedback
• Terrific problem solver in general and as it applies to designing effective courseware for adult learners operating in a world of distractions
• Works well with others in a fast-paced, collaborative
  environment
• First rate skills at time and priority management
• Effective self-editor (although you will work with a Q/A team)
• Familiarity with and interest in current communications and visual design principles and how they apply to adult learners
• Understanding of concepts of gamification and how to employ them in online learning
• General understanding of UI/UX needs of accessibility and how it applies to adult learners
• Curious, innovative, and creative
• Ability to write assessment & knowledge check questions to reinforce learning & ensure retention / ability to apply learned material
• Build and organize effective prompt libraries for consistent results from AI tools
• Ability to prompt, create and integrate AI-generated elements seamlessly with human-created content
• Knowledge of best practices for AI content creation and curation in instructional design
• Adaptability and openness to evolving AI capabilities and applications in eLearning

Our Fantastic Benefits

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.