Upstay is looking for Junior Account Executive to join our team! Get Your Resume Ready!
Who We Are
Upstay operates and optimizes short-term rentals to create ROI for homeowners and unforgettable vacation homes for guests. Based in Orlando, Florida, Upstay offers short-term rentals across the United States, Eastern Canada, and South America. Our team of 160+ employees manages 400+ properties on behalf of owners. We treat every property in our portfolio as an investment with a focus on maximizing profit without sacrificing best-in-class hospitality for our guests.
What We Do
We build great communities that bring the tools and sensibilities of the world’s best hotels and apply these principles to our vacation rentals, short-term rentals, and modern hotels.
How We Do It
We are accountable for every aspect of our property’s creation and existence. Site selection, acquisition, development, design, construction, furniture manufacturing, laundry and property management are all looked after by our in-house teams which translates to higher standards in our properties, service, and customer expectations.
What Matters to Us
We are committed to providing compliant and locally beneficial short-term property rentals that add value to our guests. We work with local governments and homeowner associations to develop standards and provide industry-wide leadership so our guests can relax and enjoy their time with us.
What You’ll Do
Reporting to the Owner Experience Manager, the Junior Account Executive is responsible for maintaining effective communication with property owners and company stakeholders to ensure the highest level of satisfaction. They will proactively engage with clients, establish strong relationships, and identify opportunities for improvement. The ideal candidate will have a strong understanding of financial reports, an ability to delegate tasks effectively, and excellent communication skills.
- Be an owner advocate.
- Building relationships with property owners, through active communications regarding their investment performance, regulatory, policy, and operational changes.
- Developing systems and processes to enhance department efficiency, productivity and champion owner satisfaction.
- Actively collaborating with Onboarding Experience Specialist to champion the onboarding journey of each newly acquired property to ensure successful and timely launch.
- Collaborate with other departments to address owner requests and achieve the highest level of satisfaction.
- Proactively reach out to clients to understand their goals and establish how our company can meet them.
- Cultivate trust and personal connections with clients to further understand their needs and identify opportunities.
- Continuously optimize department processes to increase efficiency.
- Understand and address concerns in monthly profit and loss reports during 1-on-1 meetings with property owners.
- Delegate tasks and assignments effectively to direct reports and conduct frequent 1-on-1 meetings for guidance and development.
- Manage and develop performance of direct reports.
- Actively communicate with internal team members and cultivate resources to support owner success.
- Respond to communications from current and prospective clients to develop strong, personal rapport and resolve concerns.
- Manage client-related tasks in our project management tool, ensuring timely progress and prioritization of pending tasks.
- Stay aware of company goals and strategies to ensure projects align with business priorities.
- Provide creative insights and solutions to address client/organizational challenges.
- Perform additional duties as assigned.
What You’ll Bring
- Language: Bilingual in English and Portuguese
- A background in Hotel industry or Vacation Rental industry and experience in providing exceptional service.
- Minimum of 3-5 years of experience in client relationship management or a similar role.
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
- Excellent communication, interpersonal, and negotiation skills.
- Strong problem-solving and analytical abilities.
- Ability to prioritize and manage multiple tasks and projects simultaneously.
- Proficiency in using project management tools and software.
- Adept at building and maintaining strong relationships with clients and stakeholders.
- Familiarity with financial reports and an understanding of profit and loss statements.
Equal Employment Opportunity
We're proud to be an equal opportunity employer and all applicants will be considered. At Upstay we celebrate and support the differences between our employees' including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Diversity is essential to our growth, and we’ve concluded that we’re stronger together.
Last Thing
If this isn’t the job for you, perhaps you have a friend who would be a perfect fit? Send them this job posting.
Job Type: Full-time
Application Question(s):
- Are you comfortable working in a remote and dynamic, fast-paced environment that requires constant communications, team collaboration and autonomous execution?
- Do you have a reliable Internet service and computer/laptop/smart phone device to perform your work?
- How many years of leadership/supervisory experience in Hospitality or Account Management do you have?
- How many years of hotel or vacation rental management experience do you have?
- How many years of experience do you have in a team lead/supervisor position?
- Are you bilingual in English and Portuguese?
Work Location: Remote
Job Type: Full-time
Pay: R$5,494.00 - R$8,241.00 per month
Application Question(s):
- Are you comfortable working in a remote and dynamic, fast-paced environment that requires constant communications, team collaboration and autonomous execution?
- Do you have a reliable Internet service and computer/laptop/smart phone device to perform your work?
- How many years of leadership/supervisory experience in Hospitality or Account Management do you have?
- How many years of hotel or vacation rental management experience do you have?
- How many years of experience do you have in a team lead/supervisor position?
- Are you bilingual in English and Portuguese?
