Job title: Product Manager, Payments – Customer & Account
Location: Sao Paulo, Brazil
Overview of the role:
We are looking for a Product Manager to join our Betfair International Team.
This is a fantastic opportunity to shape the Payments experience across one of the most critical areas of Betfair International. The Product Manager will work cross-functionally to define, deliver and continuously improve the services related to payments, deposits, withdrawals and related transactions at Betfair International.
Our new Sao Paulo workspace is the perfect place for team collaboration and individual growth. It is located in the Paulista neighbourhood with great transport links across the city and exciting working environment.
What you’ll do:
You will play a key role in shaping the payments experience for Flutter Brazil on our Betfair Brand. You will work with teams in Brazil and Europe across technology, compliance, operations, design, and third party partners to ensure our customers have seamless, intuitive, and safe payment experiences.
Reporting directly to the Senior Product Manager you will:
Effectively elicit high level requirements from your own product analysis and discovery or from a wide range of stakeholders
Write high-quality specs that clearly describe functionality, use cases, and edge conditions
Collaborate with POs, engineering, and design to deliver value iteratively and efficiently
Make trade-offs between scope, speed, and quality when launching new initiatives
Lead the product management efforts for the initiative, owning the product vision and delivery from end to end.
Perform post-launch analysis and suggest next iterations to further improve the payments experience
Use internal analytics tools and ad hoc data insights to drive product improvements
Leverage customer feedback tools to validate feature direction and identify pain points
Collaborate closely with engineering, design, compliance teams and third party vendors to ensure smooth integration, drive alignment and shared ownership.
Define, track, and achieve key performance indicators (KPIs) that measure the success of the payments journey focusing on conversion, accuracy, and customer satisfaction.
Ensure all product developments contribute to seamless, efficient, and compliant flows that enhance the customer journey.
Act as the voice of the customer throughout the initiative, making sure enhancements are user-centred and address real pain points while balancing regulatory and business requirements.
Continuously monitor post-launch performance and user feedback, driving iterative improvements that maximize the impact of the integration.
What you’ll bring:
Hands on product management experience, ideally in consumer tech. A preference of experience in either the payment or financial service industry.
Experience with data tools (e.g., Looker, PowerBI) to make data-driven decisions
Exposure to user feedback tools (e.g., applause, surveys, NPS)
Strong communication and collaboration skills, comfortable presenting to stakeholders
Familiarity with Agile delivery processes and working with cross-functional teams
Strong analytical and documentation skills
Collaborative mindset with a willingness to support team success and customer experience.
It’s ok if you don’t think you tick every box on this list. We love people who want to challenge themselves and are passionate about what they do. If you believe you can contribute in some areas and are eager to learn, we encourage you to apply.
Why choose us:
Aside from a generous base salary, we have a fantastic benefits & rewards program that is designed to encourage personal and career development.
Discretionary annual performance bonus
13th Month Payment
Annual Salary Increase
Long Term Disability (LTD)
Health and dental insurance for you, your partner and your children (if you all live at the same address)
Personal life insurance and income protection
A personal interest allowance to let you learn something new or pursue a hobby
Employee Assistance Programme
Transportation and Childcare Allowance
R$ 800 per month in Meal Vouchers
Maternity Leave - 26 weeks paid, Paternity Leave 4 weeks paid
External learning support of up to £2,000 or equivalent in local currency, dedicated 4 learning “Power Hours” every month during office time, full access to the Udemy and Mindtools platforms, in-house leadership program and many other training opportunities for developing your skills and progressing your career
Family Reward
Equal opportunities:
At Flutter International we are committed to creating an inclusive environment where our people can be their authentic selves and thrive. We embrace and celebrate diversity, respecting all our uniqueness and differences.
We welcome you to let us know whether you have any accessibility needs. All you need to do is email us at [email protected]. Your journey with us is focused on ensuring you have what you need to be your best self.
Learn more about the works we are doing on Inclusion and Belonging here: https://careers.flutterinternational.com/working-at-flutter-international/diversity-equity-inclusion/
The group:
Betfair is a proud member of the Flutter Entertainment family, a global leader in sports betting, iGaming, and entertainment. We're not just another company; we're listed on both the prestigious FTSE 100 index on the London Stock Exchange and the New York Stock Exchange (NYSE). What sets us apart is our world class brands, cutting-edge products, and our International division includes our operations in over 100 global markets and offers sports betting, casino, poker, rummy and lottery, mainly online. What truly defines us is our commitment to ensuring that the excitement of gaming and entertainment is experienced in a responsible and sustainable way. Our remarkable team of over 8,000 colleagues drives this vision, spread across 28 offices worldwide.
