About The Lisinski Law Firm
Firm Mission Statement
Our mission is to change as many lives as possible by offering immigration solutions even in the most difficult cases. We look at all possible options to keep our clients in the United States with their families where they belong. We stand ready to fight even when success seems unsure because we understand how much better life can be with the dignity and peace of mind that comes with having documents.
About the role
The Quality Supervisor will develop and lead the quality program at the Firm. They will be responsible for ensuring high quality output of cases and other filings the Firm submits to USCIS. Initially, this person will partner with operations to define quality checks, frequency and methods. Subsequently, they will monitor the quality data and work with an analyst to provide actionable insights to the operations team. Ultimately, this role will be accountable for ensuring that individual and process gaps are resolved within the process to prevent continued quality defects.
Schedule: Monday to Friday 9am-6pm EST
Payrate: $15 USD/hr
What you'll do
- · Under the direction of the quality manager, assess the current quality check points and SOPs. Verify what is being done in practice vs design. Provide recommendations for improvements on opportunities to standardize the process.
- · Partner with the quality analyst to evaluate measured quality data.
- · Perform root cause analysis on quality issues to determine the true issue that needs to be addressed and partner with operations leaders to drive process or technological improvements to address
- · Support the development and revision of standard operating procedures (SOPs), quality control processes, and quality assurance protocols.
- · Collaborate with production, engineering, and supply chain teams to promote a culture of quality and continuous improvement.
- · Build and leverage quality metrics with operations to monitor the process.
- · Assist in the preparation and facilitation of internal audits
Qualification
Minimum Education and Experience Requirements (Essential Skills, Knowledge & Abilities)
1. BA or BS in related discipline
2. Five to 5 years’ experience in quality
3. Experience with engineering process improvements
4. 2+ years’ direct leadership experience preferred
5. Strong technological skills, can understand system design and intent
6. Experience with MS Word, Excel, Project Management and Analytics software
7. Lean/6s Green Belt preferred
8. QMS Implementation Experience preferred
9. Relevant Project or Process Certifications (e.g. PMP, APICS, SQF) preferred
1 10. Experience executing and improving in a quality program
People Leadership and Management (Only applicable for jobs with direct reports)
Executes supervisory responsibilities in accordance with the Firm's policies and applicable laws. Responsibilities include providing guidance, support, and direction to team members; conducting performance evaluations; fostering a collaborative and inclusive work environment; ensuring adherence to Firm policies and procedures; and contributing to team member development and operational goals.
Physical Demands & Work Environment
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to primarily sit, stand or walk; handle or feel objects, reach with hands and arms; talk and hear. Specific vision abilities required by the job include close vision, distance vision and ability to focus. The employee must be able to lift up to five (5) pounds, as needed, without assistance.
While performing duties of this job, the employee is regularly exposed to an assigned office locations or the employee’s home office. One must have the ability to travel as required by the needs of the Firm.
