About the Role
Marketplace is a team within the Rides LatAm Central Operations organization, dedicated to optimizing our operations. Earners and riders are the people who connect in our marketplace - and we manage both sides, ensuring competitive pricing and accurate pick-up times for our riders, while also guaranteeing equitable earnings and optimal utilization for our drivers. Our goal is to strike the right balance between growth and profitability, and this requires judgment to make difficult trade-offs, blending algorithms with human ingenuity, and the ability to create simplicity from complexity.
As an Operations Manager, you will be supporting the overall marketplace strategy, developing analysis to understand a tool's performance and impact on the market, working closely with the product team to launch and analyze new marketplace tech, understanding data and market strategy to allocate the budget properly, launching campaigns or managing a specific tool day-to-day.
What the Candidate Will Do:
Marketplace is a team within the Rides LatAm Central Operations organization, dedicated to optimizing our operations. Earners and riders are the people who connect in our marketplace - and we manage both sides, ensuring competitive pricing and accurate pick-up times for our riders, while also guaranteeing equitable earnings and optimal utilization for our drivers. Our goal is to strike the right balance between growth and profitability, and this requires judgment to make difficult trade-offs, blending algorithms with human ingenuity, and the ability to create simplicity from complexity.
As an Operations Manager, you will be supporting the overall marketplace strategy, developing analysis to understand a tool's performance and impact on the market, working closely with the product team to launch and analyze new marketplace tech, understanding data and market strategy to allocate the budget properly, launching campaigns or managing a specific tool day-to-day.
What the Candidate Will Do:
- Implement and manage pricing and incentives strategies and experiments
- Monitor marketplace health metrics and competition moves in order to develop action plans to reach our strategic goals
- Develop data analysis and XPs to support business decisions regarding growth opportunities
- Coordinate projects with our cross-functional teams to improve processes and tools
- Minimum 3 years of work experience in operations, product, strategy or project management
- Strong undergraduate degree, preferably with a focus on engineering, statistics, operations or business
- Ability to think strategically, handle ambiguity, and problem solve in a fast-paced multicultural environment
- Data-driven decision making mentality; you use data to solve problems and you can effectively translate quantitative findings into action plans
- Developed communication and presentation skills
- SQL + Basic Statistics knowledge
- English proficiency
- Experience crafting experiments
- Python knowledge
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