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Senior Support Engineer (Escalation Manager)

Sauce
Brasil
Full time
há 3 semanas
Sauce is a premier restaurant technology platform that helps businesses grow with our Commission-Free Delivery & Pickup structure and proprietary delivery optimization technology. We are serving a 105 billion dollar US local restaurant business. Headquartered in NYC and Tel-Aviv, Sauce wants restaurants to fulfill their highest potential, this means giving local establishments everything they need to connect directly with their customers. The Sauce team pools together decades of restaurant tech experience, along with seasoned tech, sales, marketing, product and operations executives who produce an industry-changing delivery system for successful local restaurants and chains.
As a Senior Support Engineer, you will be responsible for handling advanced technical escalations, monitoring system health, and supporting software releases. This role requires strong technical expertise, system architecture knowledge, and an ability to manage dependencies across multiple teams. You will serve as a critical point of contact for incident resolution and release execution, ensuring system stability and seamless software deployments.
As an Escalation Manager, you will be responsible for managing and resolving high-priority technical issues that require coordination across multiple teams. This role demands strong problem-solving skills, cross-functional collaboration, and the ability to handle high-pressure situations effectively. You will serve as the main escalation point for critical incidents and ensure timely resolution while improving escalation processes.
You will report directly to the QA Manager!

What You'll Do:

What You Bring:

What We Offer:

Sauce is an equal opportunity workplace and an affirmative action employer. We welcome all qualified applicants regardless of race, color, ancestry, religion, sex (including pregnancy and related conditions), national origin, sexual orientation, age, marital status, disability (physical or mental), gender identity, gender expression, genetic information, veteran status, citizenship, immigration status, or any other classification, category or characteristic protected by applicable federal, state or local laws. We understand the importance of creating a more diverse and inclusive workplace and celebrate our employees for their differences.
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