Team Leader

Job Title:

Team Leader

Job Description

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.

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Responsabilidades:

• Responsável pela supervisão diária dos agentes de serviço Garantir que as metas e métricas de desempenho do serviço sejam cumpridas;
• Análise de relatórios de indicadores;
• Desenvolver ações para melhoria de indicadores;
• Condução de reuniões de equipe;
• Promover os valores da Concentrix através de comportamentos e atitudes.

Location:

BRA SAO PAULO Rua Tagipuru, 906 Barra Funda

Language Requirements:

Time Type:

Full time

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