AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.
We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.
If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers.
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Office Locations: São Paulo, Brazil
If you are looking to develop skills in the areas of industry, technology, engineering, and client-facing work, look no further than the Technical Support Engineering role at AVEVA.
As a member of the Technical Support team, our mission is to serve our customers with best in class quality and speed to achieve their business outcomes while developing internal talent for the future of AVEVA.
In this role you have the opportunity to make a significant impact for our broad customer base, including Fortune 100 companies, while simultaneously building upon your existing skill-sets.
The role will allow you to develop a variety of skills that will contribute to your entire career while working with a team of talented people who help our dynamic range of customers.
As a Technical Support Engineer, you will:
- Grow your technical skill-set by developing a solid foundation in the AVEVA PI solution, related software and industry technologies.
- Develop your business acumen by communicating with our customers to understand how they utilize our software to solve their business challenges, and by collaborating with different AVEVA departments to deliver and improve our customers’ experience with our company and products.
- Team with Technical Support Engineers to enable our customers’ success to manage their operations by supporting them remotely through phone, email, or web channels to best serve their environment while performing a variety of complex technical challenges.
- Get the opportunity to work in real digital engineering projects, developing your experience in exciting and challenging environments with global teams and multiple interfaces.
We're looking for:
- Self-motivated individuals with a customer mindset and desire to help people
Enthusiasm for technical problem solving, with attention to detail and strong communication skills
- Ability to learn and research in a dynamic and engaging environment
- Fluent in Portuguese and English (Additional language skill in Spanish is a plus)
- Bachelor's Degree in Engineering, Computer Science, or related field
- GPA 3.00 or above is a plus
Benefits:
- Mentoring: You will be assigned a technical mentor to guide you
- Continuous learning in project management
- Collaboration with various parts of the Customer Support Services team
- Learn to systematically troubleshoot and resolve complex technical issues
AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.
AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.
Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.
