Description
TripleTen is an award-winning online school among technology bootcamps. Our mission is to help people change their lives and succeed in technology. We offer flexibility in studies, career mentoring, resume and portfolio preparation, and we guarantee employment after the course. Our employability rate among graduates is 87% across our Full Stack Development, Quality Assurance (QA) and Data Analytics.
We aim to provide our students with a seamless start to their learning journey, ensuring they are fully prepared and motivated before their course begins. We are looking for a Customer Onboarding Specialist to help us achieve these goals.
Please submit all resumes or CV's in English.
What you will do
- Follow and respect the stablished SLA for all the communication processes.
- Make sure that all our new customers will be involved in their start process.
- Some of our students may require some additional attention, it means that will be necessary to call and let them know that they are not alone and we are always ready to help them to start this new chapter in their career life.
- Check information about payments and make sure that each customer will have all the needed accesses for the learning process.
- Help in the first week after course start date activating silent students.
Requirements
- Enjoy to communicate with people massively.
- Work based on results (each customer has to start their course).
- Fluent English (B2).
- Native Portuguese.
- Experience working with customers.
- Experience working with the next platforms is a plus: Hubspot, Jira, Discord, Callgear, Slack.
- High level of conflict resolution (ability to listen and propose solutions).
- Autonomy and responsibility for each assigned task.
What we can offer you
- 100% remote full-time collaboration.
- 600-700 USD gross per month.
- Schedule 5/2 from 10.00 - 19.00 EDT (New York Time)
- Friendly and professional team.
- Opportunities for growth and development.