We're revolutionizing the fitness & wellness industry, and we’re looking for talented people to help us do it. Mindbody + ClassPass bring together the best of both sides of the market: Mindbody is the industry’s most trusted all-in-one technology platform; ClassPass is one of the most popular apps for fitness & self-care enthusiasts. Together we’re partnering with more than 70,000 fitness studios, gyms, salons, and spas around the world. We’re not just another tech company—we’re far and away the leader of our industry. So join the team, work with mission-led people, and enjoy amazing benefits. Let’s see what we can accomplish together!
Who we are
We’re a dynamic and dedicated team, driven by a shared passion for delivering exceptional customer experiences. Our focus is building long-lasting customer loyalty through cutting-edge technology while fostering a culture that promotes innovation, collaboration, and personal and professional development. We believe a motivated and fulfilled team is the key to creating happy and loyal customers.
About the right team member
As a Technical Project Manager within the Customer Experience (CX) Organization, you thrive on optimizing workflows, enhancing processes, and leveraging technology to drive efficiency. You take a structured approach to problem-solving, using data-driven insights to inform decisions and improve CX operations. You have a passion for technology, continuously seeking ways to enhance existing tools or introduce new solutions that reduce friction for both internal teams and customers. A strong communicator and collaborator, you effectively translate business needs into actionable technical solutions, ensuring alignment across stakeholders.
*ONLY English CVs will be accepted
About the role
- Lead and manage technical projects that optimize CX tools, platforms, and workflows, ensuring seamless execution from inception to completion.
- Oversee the daily operations and enhancements of key platforms used by the CX team (e.g., Salesforce, Gainsight, and InContact), ensuring efficiency and alignment with business needs.
- Translate business requirements into detailed technical solutions, collaborating with cross-functional teams to define integration needs and system improvements.
- Evaluate, implement, and integrate third-party tools into the CX ecosystem to drive automation, scalability, and process improvements.
- Partner with internal engineering, IT, and vendor teams to maximize the use of existing technology and streamline system architecture.
- Identify and prioritize system defects, quantify their impact, and advocate for resolution through cross-functional collaboration.
- Drive initiatives to enhance customer self-service capabilities and reduce friction in CX workflows.
- Support the CX Enablement team by contributing to training content and ensuring CX teams understand and adopt new processes effectively.
- Represent the CX team in cross-functional projects, ensuring that CX workflows and associate experiences are optimized.
- This is an Independent Contributor role.
Skills & experience
- Strong proficiency in Salesforce (Service Cloud, Gainsight) and familiarity with other CX-related platforms.
- Comfortable working with large datasets, with experience in utilizing Tableau, and Excel to analyze data and inform decision-making.
- A self-starter who proactively identifies opportunities for improvement and drives solutions independently.
- Passionate about continuous improvement, operational efficiency, and process automation.
- Strong project management skills, with experience leading technical projects and collaborating across business and technical teams.
- Excellent written and verbal communication skills, with the ability to translate complex technical concepts into business-friendly language.
- Experience working with engineering, IT, and vendors to implement technology solutions that align with business goals.
- A customer-centric mindset with a proven ability to drive impactful CX improvements.
- Exceptional written and verbal communication skills in English.
Have we piqued your curiosity?
Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.
Mindbody is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
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