About Us
Riskified empowers businesses to unleash ecommerce growth by taking risk off the table. Many of the world’s biggest brands and publicly traded companies selling online rely on Riskified for guaranteed protection against chargebacks, to fight fraud and policy abuse at scale, and to improve customer retention. Developed and managed by the largest team of ecommerce risk analysts, data scientists and researchers, Riskified’s AI-powered fraud and risk intelligence platform analyzes the individual behind each interaction to provide real-time decisions and robust identity-based insights. Riskified is proud to work with incredible companies in virtually all industries including Acer, Gucci, Lorna Jane, GoPro, and many more.
We thrive in a collaborative work setting, alongside great people, to build and enhance products that matter. Abundant opportunities to create and contribute provide us with a sense of purpose that extends beyond ourselves, leaving a lasting impact. These sentiments capture why we choose Riskified every day.
About the Role
As a fraud analyst you will be conducting manual review of ecommerce orders with the aim of blocking fraudulent orders, identifying fraud attacks and supporting fraud prevention efforts. We are looking for a detail-oriented and experienced fraud analyst. The role requires strong analytical skills, independent and creative thinking, quick decision-making, and flexibility. The role involves shift work including availability on weekends and nights.
Key responsibilities:
- Review transactions and make accurate, timely decisions to detect fraud.
- Conduct fraud tagging, labeling, and analysis to strengthen decision management.
- Analyze patterns and provide insights to improve machine-learning algorithms.
- Support fraud analysis for customer service tickets and online decision processes.
- Contact the final customer for validation whenever potential fraud is found
Qualifications
- Minimum 2 years experience as a fraud analyst in the ecommerce industry. - MUST
- Excellent English verbal and written communication skills.
- Analytical skills with a focus on identifying patterns and providing insights.
- Proven ability to quickly review transactions and make informed decisions under pressure.
- Ability to collaborate across teams and support research with actionable insights.
- Basic knowledge of SQL. - a benefit
- This is a hybrid position - must have the ability to work 2-3 days from Sao Paulo office.
*Please submit your CV/Resume in English*
In the News
Reuters: General Atlantic-backed Riskified valued at $4.3 bln in NYSE debut
Fortune Magazine: Riskified named Best Workplaces in New York for 2022
The Muse: Q&A with Sales Enablement Manager Benedikt Parstorfer
Globes: Riskified is among Israel’s fastest growing companies
TechCrunch: Riskified Prevents Fraud on Your Favorite E-commerce Site
CTech: Riskified’s VP HR on Post-COVID Flexible Work Routines
Riskified is deeply committed to the principle of equal opportunity for all individuals. We do not discriminate based on race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other status protected by law.