Who are we?
Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Job Summary
Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.
We are a fast-growing global company with 20+ years of continuous growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,100 networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.
Responsibilities
Integration and Resources
Ensure the effective onboarding of new employees by providing the necessary resources for their adaptation at Equinix
Manage HR, payroll, and IT processes, including overtime tracking and internal asset control
Goal Setting and Evaluation
Establish SMART priorities and document them in Workday, reviewing them regularly in one-on-one meetings
Conduct performance and behavior evaluations, providing constructive feedback and recording progress
Development and Training
Identify knowledge gaps and create training plans (LL/LNT) to enhance technical and interpersonal skills
Develop Individual Development Plans (IDP) aligned with each employee’s growth needs.
Continuous Follow-Up
Hold weekly or biweekly one-on-one sessions to discuss challenges, review progress, and address performance or behavior deviations
Guide the team in skill development, learning from experience, and resolving procedural issues
Backlog Management
Manage and update the backlog portfolio, identifying trends, risks, and opportunities for improvement
Ensure the achievement of monthly targets (MRR, conversion, commit date) and alignment with sales leaders in weekly meetings
Participate in internal meetings to discuss corrective actions, mitigate risks, and remove blockers
Project Queue Monitoring
Monitor status, priorities, deadlines, and risks of projects, keeping systems (Smartsheet/ServiceNow) up to date
Ensure that projects are delivered within quality standards and as planned by the assigned analysts
Problem Resolution and Support
Assist in resolving blockers and delegate technical tasks to analysts to ensure project progress
Team Development
Allocate resources appropriately and work with peers to balance demands
Collaborate with your IM peers to balance resources and ensure monthly backlog portfolio delivery
Provide continuous feedback to employees, supporting their technical and behavioral development
Stakeholder Communication
Serve as the main point of contact for internal and external alignment and escalations
Delivery Management
Ensure end-to-end project delivery with the required level of quality and supporting evidence
Approve and control the quality of project changes in your queue as required
Qualifications
Bachelor’s degree in computer science, Information Technology, or a related field
Fluent English required
Strategic view with a strong experience and knowledge in network and servers, preferably in a technology implementation role, with experience in managing complex, large-scale projects, managing multiple projects simultaneously, prioritizing tasks, and adapting to changing priorities and deadlines
Knowledge of Windows, Linux, Vmware, Database,Backup and Cloud
Leadership skills with the ability to inspire, coach, engage, and develop multicultural teams to achieve functional and project goals and deliver outstanding business results
Strong knowledge and experience in metrics and KPI definition, monitoring, and data analysis
Exceptional communication, interpersonal skills, with the ability to build strong relationships and effectively interact with customers, stakeholders, and team members at all levels
Strong problem-solving, decision-making, adaptability, and accountability skills, with a strategic mindset and the capacity to identify and solve portfolio and project-related challenges
Availability to work two times a week in our office located on Av. Paulista (Shopping Center 3) or in Botafogo (Av. Voluntários da Pátria)
What will be the difference if you have
Master's degree
Spanish
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.