Hybrid - São Paulo
Position Overview:
We are seeking a motivated and detail-oriented Junior Application Support Analyst to join our team. The ideal candidate will have an intermediate command of the English language, basic SQL knowledge, familiarity with ITIL practices, and a desire to grow in the field of IT support.
Key Responsibilities:
Required Qualifications:
Desired Qualifications:
Education & Experience:
What We Offer:
If you are passionate about technology and eager to develop your skills in application support, we encourage you to apply and become a part of our team.
Position Overview:
We are seeking a motivated and detail-oriented Junior Application Support Analyst to join our team. The ideal candidate will have an intermediate command of the English language, basic SQL knowledge, familiarity with ITIL practices, and a desire to grow in the field of IT support.
Key Responsibilities:
- Provide second-level support for business applications, troubleshooting issues and resolving them in a timely manner.
- Analyze and diagnose application problems, identifying root causes and providing solutions.
- Collaborate with developers and other IT teams to resolve more complex issues.
- Document support activities, issue resolutions, and update application knowledge base.
- Monitor application performance, ensuring availability and reliability.
- Assist in the deployment of software updates, patches, and configurations.
- Escalate unresolved issues to senior support or development teams as necessary.
- Communicate effectively with end-users, providing clear and concise information regarding issues and resolutions.
Required Qualifications:
- Intermediary proficiency in English, both written and verbal.
- Intermediate / advanced knowledge of SQL.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong attention to detail and ability to prioritize tasks.
Desired Qualifications:
- Basic understanding of ITIL principles.
- Experience with ticketing systems like JIRA, Remedy, ServiceNow, or similar.
Education & Experience:
- Student or graduate of a Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent work experience.
- Prior experience in a technical support or helpdesk role is a plus.
What We Offer:
- Opportunity to work in a dynamic and supportive environment.
- Career growth and development opportunities.
If you are passionate about technology and eager to develop your skills in application support, we encourage you to apply and become a part of our team.