Safety Offline Operations Analyst

Company Overview

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

Team Overview

Join our Safety Offline Operations team as a Safety Operations Analyst, where you will be instrumental in enhancing the efficiency and effectiveness of our safety operations. Your primary focus will be on performance management, financial oversight, and internal governance, with an added responsibility to support all safety verticals through special projects as needed. This role requires a proactive mindset, strong analytical skills, and the ability to influence and collaborate across teams.

Role Responsibilities

• Performance Management: Develop, monitor, and refine management control systems to ensure departmental activities align with operational goals and overall company OKRs. Regularly review performance data to help identify areas for improvement.

• Financial Oversight: Act as the primary POC of the department’s budget, expenses, and financial reporting. Collaborate closely with Financa and headquarters to ensure financial accuracy, optimize resource allocation, and identify cost-saving opportunities.

• Resource Optimization: Analyze resource deployment and streamline processes to eliminate inefficiencies, maximize productivity, and ensure effective use of manpower and materials within the department but also related to specific projects.

• Data Analytics & Insights: Utilize data analysis tools to monitor key metrics, transform complex data sets into clear insights, and support data-driven decision-making. Help establish a transparent and actionable business framework.

• Risk Management: Lead efforts in supporting other verticals to identify internal and external vulnerabilities, mapping potential liabilities, and implementing preventive measures. Maintain proactive communication with stakeholders to mitigate risks early working closely with Risk Management Teams both locally and globally.

• Governance & Documentation: Maintain organized records of governance activities, policies, and decisions. Ensure compliance with internal standards and support governance reporting to leadership.

• Supporting Safety Verticals & Projects: Provide operational support across all safety verticals by participating in or leading special projects. Assist in implementing new initiatives, process improvements, or compliance requirements to advance safety objectives.

• Cross-functional Collaboration: Work across teams to gather data, share insights, and foster a culture of continuous improvement. Champion best practices in governance, performance, and financial management within the department.

Role Qualifications

• Bachelor’s degree in Safety or Security Management, Law, Criminal Justice, or a related field.

• Experience in security performance management, financial oversight, or governance roles related to safety or security operations.

• Strong analytical capability and proficiency with data analysis tools.

• Excellent organizational, coordination, and communication skills.

• Ability to manage multiple priorities and work independently or collaboratively.

• Experience with OKR tools or project management software is advantageous.

• Proficient in English; Spanish language skills are a plus.

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

Diversity is not a future vision or a wish for something we want someday; it is a non-negotiable value of who we are today.

We embrace inclusion, plurality, and respect, and to achieve this, we rely on the governance of the Diversity Committee, which works alongside HR, our leadership, and identity groups—99Adapta, 99Afro, 99Colors, 99Womem, and 99Familys.

This is our ongoing journey, with much more still to come.