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Associate Customer Success Manager, Scaled

MongoDB
São Paulo
Full time
há 3 semanas

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere—on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.

Individuals in the Associate Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges. This is a product-led team rooted in innovation , so we are looking for someone who can thrive with a high level of ambiguity and operate with a high amount of autonomy while maintaining a customer centric approach and helping to evolve the program to engage with customers at the right time, with the right information, in the right way.

In this role you will work as the primary point of contact for MongoDB end users across a large portfolio of growing MongoDB Atlas customers. You will be responsible for acting as the account team leader bringing together Sales, Professional Services, Technical Services, etc. to drive positive outcomes for our customers. 

We are looking to speak to candidates who are based in São Paulo for our hybrid working model.

Our ideal candidate will have

On a given day in this role you will

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 2263182461

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