Client Services Manager
- Hybrid once a week in Sao Paulo, Brazil
Job Mission
Responsible for developing the relationship, execution strategy and delivery of RPO and BPO solutions for a pre-selected portfolio of clients. Aiming to make the Talent Acquisition area a structure with well-defined processes and R&S intelligence in its entirety.
Responsible for a portfolio of clients with revenues in excess of R$ 700,000.00.
Organizational chart
The Client Services Manager will report to the Operations Manager
Main responsibilities
- Control the results of KPI's and SLA's through control and monitoring methodologies
- Improve the client's R&S strategies by presenting new concepts in an innovative way
- Increasing internal customer satisfaction (Hiring Manager) by organizing and planning structured selection processes
- Increasing candidate satisfaction by structuring selection processes with constant communication and feedback
- Improving the way selection processes are carried out by including new technologies and tools
- Directly manage the team of recruiters and researchers through the control tools and the vacancy spreadsheet, which are fundamental controls of the operation.
- Ensuring a transparent and positive relationship with the client through weekly, monthly and quarterly meetings to present new proposals and results
- Ensure the financial performance of the contract through financial management of GP and Opex within your portfolio accounts
- People development: Be responsible for the development of your direct team through constant meetings focused on feedback and development plans.
Experience & Must Haves
- 1-3 years of management experience
- University degree
- Global stakeholder experience and ability to communicate with all levels
Technical knowledge
- Advanced within Office Package: Word, Power Point, Excel, Outlook
- Advanced recruitment & selection experience and knowledge
- Advanced in People Management
Client Services Manager
- Hybrid once a week in Sao Paulo, Brazil
Job Mission
Responsible for developing the relationship, execution strategy and delivery of RPO and BPO solutions for a pre-selected portfolio of clients. Aiming to make the Talent Acquisition area a structure with well-defined processes and R&S intelligence in its entirety.
Responsible for a portfolio of clients with revenues in excess of R$ 700,000.00.
Organizational chart
The Client Services Manager will report to the Operations Manager
Main responsibilities
- Control the results of KPI's and SLA's through control and monitoring methodologies
- Improve the client's R&S strategies by presenting new concepts in an innovative way
- Increasing internal customer satisfaction (Hiring Manager) by organizing and planning structured selection processes
- Increasing candidate satisfaction by structuring selection processes with constant communication and feedback
- Improving the way selection processes are carried out by including new technologies and tools
- Directly manage the team of recruiters and researchers through the control tools and the vacancy spreadsheet, which are fundamental controls of the operation.
- Ensuring a transparent and positive relationship with the client through weekly, monthly and quarterly meetings to present new proposals and results
- Ensure the financial performance of the contract through financial management of GP and Opex within your portfolio accounts
- People development: Be responsible for the development of your direct team through constant meetings focused on feedback and development plans.
Experience & Must Haves
- 1-3 years of management experience
- University degree
- Global stakeholder experience and ability to communicate with all levels
Technical knowledge
- Advanced within Office Package: Word, Power Point, Excel, Outlook
- Advanced recruitment & selection experience and knowledge
- Advanced in People Management
