Customer Success Associate

Yalo

Hi! We’re Yalo! We’re on a mission to revolutionize how businesses sell in an omnichannel way with our intelligent sales platform and intelligent agents powered by cutting-edge AI. Imagine a world where businesses seamlessly connect with their customers across every channel—offering personalized experiences, anticipating needs, and delivering what they want with ease. That’s the reality we’re building at Yalo.

Born in Latin America and driven by its spirit of innovation, we’re transforming sales for businesses around the globe. From empowering businesses in emerging markets to helping enterprises scale intelligently, we’re redefining how companies engage with their customers and drive growth.

At Yalo, we believe the future of sales is personalized, omnichannel, intelligent, and conversational. Join us as we empower businesses to build stronger relationships and achieve remarkable results worldwide!

Job Summary 🧾

We’re seeking a Customer Success professional who is passionate about delivering value, building trusted relationships, and driving business impact for leading consumer goods companies. You will work closely with our customers to help them achieve their goals through Yalo’s innovative solutions, acting as a strategic partner and advocate. If you thrive in fast-paced environments, love solving complex challenges, and have experience with CPG or startups (a plus!), we’d love to meet you.

Your mission?

We are looking for a Customer Success professional who is passionate about creating positive impact for our customers and for Yalo. This role exists to help drive customer value through innovative solutions, operational excellence, and strong, trust-based relationships.

What are the responsibilities for this role? 🧠

To achieve A-level performance in this role, the person must:

• Deliver measurable value and outcomes for assigned customers, aligned with their business objectives.
• Drive high adoption and satisfaction with Yalo’s solutions, ensuring renewals and upsell opportunities.
• Identify and execute improvements for customers through data-driven insights and innovative recommendations.
• Collaborate effectively with internal teams (Product, Delivery, Solutions and Sales) to represent the voice of the customer and accelerate resolution of challenges.
• Lead proactive account reviews and planning sessions with customers to align on goals and drive growth.
• Document and share best practices internally to elevate the team’s capabilities.

Competencies

The ideal candidate will demonstrate the following:

Cultural Behaviors:

• Customer Obsession: Always focused on delivering value and building long-term relationships.
• Growth Mindset: Continuously seeks learning opportunities to improve performance and customer outcomes.
• Proactivity: Anticipates customer needs and takes ownership in solving challenges.
• Result Oriented: Focuses on driving tangible business impact for customers and Yalo.

Role-Based Skills:

• Data-driven decision making
• Strong communication and relationship management skills
• Ability to simplify complex ideas for customers (Keep it Simple)
• Entrepreneurial mindset and bias for action
• High accountability and excellence in execution
• CPG and startup experience is a plus

• Unlimited PTO policy
• Competitive rewards on the market range
• Worklife-Personal Life Integration
• Start-up environment
• International teamwork
• You and nothing else limit your career here

We care,
We keep it simple,
We make it happen,
We strive for excellence.

At Yalo, we are dedicated to creating a workplace that embodies our core values: caring, initiative, excellence, and simplicity. We believe in the power of diversity and inclusivity, where everyone's unique perspectives, experiences, and talents contribute to our collective success. As we embrace and respect our differences, we strive to create something extraordinary for the benefit of all.
We are proud to be an Equal Opportunity Employer, providing equal opportunities to individuals regardless of race, color, religion, national or ethnic origin, gender, sexual orientation, gender identity or expression, age, disability, protected veteran status, or any other legally protected characteristic. Our commitment to fairness and equality is a fundamental pillar of our company.

At Yalo, we uphold a culture of excellence. We constantly challenge ourselves to go above and beyond, delivering remarkable results and driving innovation. We encourage each team member to take initiative and make things happen, empowering them to bring their best ideas forward and contribute to our shared goals.