The Customer team is the driving factor behind lifetime value, retention and expasion at Tractian. We focus on expanding inside existing customers, crosselling to different products, and building even stronger relationships with our current accounts. Our Enterprise customers are comprised of Fortune 500 companies, such as Hyundai, Bosch, Unilever, Suzano, PepsiCo, and others. Every member of our team directly affects the results of our clients. As part of this team, you will be in contact with clients to understand their needs and help create solutions to improve their maintenance processes.
What you'll do
As a Customer Success Manager, you will lead a team of Customer Success Engineers (CSEs) and oversee the success of all accounts within your portfolio. Your focus will be on driving client retention, optimizing team performance, and ensuring TRACTIAN delivers measurable value to its industrial clients.
Responsibilities
- Manage, mentor, and develop a team of CSEs, ensuring high performance and client satisfaction.
- Oversee all client accounts within your team, maintaining alignment with their maintenance goals and operational needs.
- Collaborate with factory floor teams and decision-makers to ensure seamless implementation of TRACTIAN solutions.
- Analyze team and client performance metrics to identify areas for improvement and drive results.
- Represent TRACTIAN in strategic meetings with large industrial clients, ensuring alignment with their objectives.
Requirements
- Bachelor’s degree in Engineering (Mechanical, Electrical, or Production) or a related field.
- 7+ years of experience in industrial environments, with leadership roles in production or maintenance management.
- Proven ability to lead teams, manage complex client portfolios, and deliver measurable results.
- Strong understanding of factory floor dynamics and maintenance strategies.
- Excellent communication and leadership skills, with experience engaging with C-level stakeholders.
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