Partner, Product Delivery

São Paulo-SP, Brazil 

Who We Are

Welcome to TELUS Digital, where innovation meets impact. As an award-winning digital product consultancy, we're shaping the future of digital experiences through cutting-edge technology, agile thinking, and a culture that puts people first.

We are the global digital section of TELUS, one of Canada’s largest telecommunications providers. Our global teams deliver transformative digital solutions and customer experiences for industry leaders in consumer electronics, finance, telecommunications, and utilities. With robust multi-shore delivery capabilities, multi-language programs, and secure infrastructure, we ensure exceptional service backed by our multi-billion-dollar parent company.

Location & Flexibility

This is a hybrid role. This model requires the ability to work in a hybrid mode from one of our offices in São Paulo (2 times/ week or 8 days/ month).

Our WFN culture is designed to foster in-person innovation, collaboration, and connection with team members local and visiting from other global offices.

The Opportunity

Directors individually manage a portfolio of clients (generally ~$10-15MM in revenue) within the Branch they are assigned. They directly manage Triforce and squad leaders in their portfolio in their discipline (this should include Senior Staff and Principal team members). This leader spends a significant amount of their time overseeing the successful delivery of project work in their portfolio, coaching squad/triforce leaders and proactively developing relationships with executive client leaders to offer their expertise and partnership. This position reports to the C-level leader(s) of the Branch. This is an opportunistically billable position. This position is primarily evaluated on delivery success, team feedback, client feedback, growth of key accounts, forecast accuracy, and profitability of their portfolio. 

Supervisory Responsibilities

• Triforce and Squad Leaders in their portfolio - Engineering Leads, Delivery Leads, Product Leads, Senior Staff ICs, Principal ICs
• Indirect responsibility for all individual contributor team members in their portfolio
• Directly responsible for executive client relationships across accounts in their portfolio

Responsibilities

• Builds client relationships across the executive ladder and regularly conducts quarterly business reviews (QBRs) and other meetings to understand feedback, communicate team progress, establish value propositions, and drive change.
• Proactively and organically communicates across client relationships to surface industry thought leadership, best practices, and drive WT’s “doctors not waiters” mentality.
• Engages directly with the Triforce (i.e. attends Triforce meetings regularly) to understand in-flight work, and uses end products where possible to drive performance as part of the team.
• Establishes clear value metrics across internal and external teams.
• Provides effective oversight of delivery work, mitigating risk, improving practices, and strengthening client trust.
• Coaches Triforces to understand the client's business drivers, develop relationships, and solve problems.
• Identifies and influences decisions using reporting language, data visualization, and storytelling.
• Delivers presentations, workshops, and conversations that inspire confidence and influence decisions.
• Navigates high impact and difficult situations with clarity and poise, making decisions that create value for WT and clients. 
• Creates clarity with teams through the unique challenges inherent at each stage of client engagements.
• Brings energy to moments that matter, particularly new relationships, key presentations, and recovery situations.
• Effectively uses touchpoints (reviews, weekly 1:1s, coaching, feedback) to evolve the skill set of their team, and delivers performance-related feedback within a discipline, to peers, and upward with grace and clarity.
• Approaches all situations (internal and external) with a solutions mindset, coaching teams to focus on what they can do.
• Identifies and contributes to areas of the business that bring additional value to WillowTree, i.e. interviewing, training, contributions to the delivery playbook, etc.
• Drives key business metrics including team satisfaction, client satisfaction, client retention, client effective client rate (ECR) and gross portfolio margin.

Qualifications

• Directors have had demonstrated success driving team collaboration and client success
• Tendency to lean into client/team collaboration and coaching
• Effectively coaches triforce to positive outcomes
• Effectively manages performance of immediate team

Required Skills & Abilities 

• Excellent verbal and written communication skills.
• Excellent interpersonal and client services skills.
• Excellent team and client management skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced, interactive, collaborative, and at times stressful environment.

Why TELUS Digital?

At TELUS Digital, you’ll work with world-class brands like FOX, HBO, PepsiCo, and Domino's, building transformative digital products that impact millions. Our global reach allows you to collaborate with diverse, international teams, solving complex problems and delivering tech-driven solutions that matter.

We thrive on engineering excellence, using the latest technologies in cloud computing, AI, machine learning, DevOps, microservices architecture, and data engineering. Our teams embrace Agile methodologies, continuous integration and deployment (CI/CD) pipelines, and a DevOps-first mindset to deliver solutions at scale.

In addition to being part of an international and innovative consultancy company, you will have:

• A Global Innovation Hub: Be part of an international consultancy at the forefront of technology
• Work-Life Harmony: Enjoy flexible hours and autonomy to balance your professional and personal life
• Cutting-Edge Tech Playground: Dive into the latest technologies and shape the future of digital solutions
• Prestigious Partnerships: Collaborate with world-renowned brands, making a real impact in the market
• Growth-Centric Environment: Thrive in our collaborative ecosystem with a clear career development path
• Global Exposure: Embrace optional international travel opportunities to broaden your horizons

Some of our benefits: 

• Health and dental plan
• Life insurance
• Monthly voucher for meals, culture, education, health and mobility
• Child care assistance and more!

Equality

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. We are committed to building an inclusive team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Therefore we provide equal employment opportunities to all employees and applicants regardless of race, color, religion, gender identity, sexual orientation, national origin, age, or disability. 

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