In order to be considered, please submit your resume in English
The Team
Operating as part of a Global Centralized HR Support Center in the Global People Services (GPS) Team, the HR Coordinator/Advisor is responsible for providing Human Resources administrative and staff support for Global HR, employees and managers. The HR Coordinator/Advisor's primary responsibility is processing HR transactions including direct client interface as well as research, analysis, report preparation, interacting with employees and managers on a variety of HR issues, training and advising on policies and procedures, onboarding new employees, processing terminations, preparing letters, company documents and benefits administration. Fast pace, heavy workload, changing priorities, and demanding clients are part of the environment. Work is generally of a critical, time-sensitive or confidential nature. The HR Coordinator/Advisor will work in varying shifts allowing for support coverage during core business hours for their respective region.
The Role
Process day to day HR transactions through ticketing system/internal case management tool (ServiceNow); Ensuring that all HR-critical administrative transactions are accurate and handled in a timely and compliant manner
- Tasks include but are not limited to:
- Respond to HR inquiries from employees and managers as per the defined guidelines through case management system
- Onboard new employees
- Submit/prepare promotion, transfer and change of status changes and letters and all required internal documentation related to such actions
- Process and prepare termination paperwork including voluntary, involuntary and settlement agreements where applicable and conduct exit interviews with terminating employees
- Assist HR with manager follow up on various employee and organizational needs
- Prepare reports as requested based on specific HR data (such as job requisitions, new hires, headcount, etc.)
- Assist with special HR projects – which can include plan, design, communication, and training and/or implementation logistics
What You’ll Bring
- 2+ years of experience in an HR support role, preferably in a shared services environment, supporting multiple countries
- Experience in any of the following areas: Onboarding, Offboarding, Benefits for LATAM and/or US
- Must be highly proficient in Word, Excel and PowerPoint and able to research, compile and clearly present information and data
- Experience with Oracle, ServiceNow or similar ticketing systems are strongly preferred
- Excellent customer service skills
- Excellent critical thinking/problem solving skills
- Experience working in a fast-paced, professional, global business environment a plus
- Must be self-motivated, demonstrate initiative, and able to work independently on a virtual team
- Must be able to prioritize, deliver on deadlines, problem solve and multi-task
- Ability to learn and apply quickly, as well as to dispense/share knowledge in a team environment
- Must be proficient in English and Spanish
- Desirable advanced Portuguese
Bachelor's degree in business related discipline desired
About us We’re a global, 1000-stong, diverse team of professional experts, promoting and delivering Social Innovation through our One Hitachi initiative (OT x IT x Product) and working on projects that have a real-world impact. We’re curious, passionate and empowered, blending our legacy of 110 years of innovation with our shaping our future. Here you’re not just another employee; you’re part of a tradition of excellence and a community working towards creating a digital future. #LI-GG1
Championing diversity, equity, and inclusion
Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings. We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team.
How we look after you
We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.
We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.
