IT Service Desk Analyst
Ebury São Paulo Office - Hybrid: 4 days in the office, 1 day working from home
We are seeking a talented IT Service Desk Analyst to work in a department that is responsible for supporting and maintaining the company’s IT systems and for providing efficient desktop support to all business users. The department is responsible for resolving any IT-related faults quickly and efficiently, including a broad range of queries from how to set up an email account to system diagnostics, plus enhancing and developing the IT provision extended within the business.
What you will do as an IT Service Desk Analyst:
The post holder will provide effective IT assistance across all aspects of the business. The post holder is responsible for supporting and maintaining the Network Infrastructure, including Telephony and Desktop operating systems, plus general maintenance of all IT-related hardware/software. The position provides exposure to a broad range of cloud-based infrastructure, IT-related projects and activities. There is an expected regular amount of travelling to remote offices, sometimes at short notice.
- Diagnose and resolve technical issues on Windows, Chrome, Mac & Linux devices;
- Provide local and remote desktop support to 1800+ users in 43 offices globally;
- Setting up and configuring new laptops and desktops;
- Assisting with on/offboarding process in accordance with HR & IT requirements and procedures;
- Provide IT-based training to internal end users;
- Completing internal user moves;
- Creating purchase requisitions for IT hardware/software;
- Undertake small to medium-sized IT projects as instructed to;
- Prepare documentation where appropriate;
- Provide assistance and support to colleagues in IT-related matters;
- Ensure that a high level of customer service and support is provided to all internal and external customers at all times.
What you'll need:
- Advanced understanding of the Windows OS, Linux, Mac OS X and Chrome OS;
- Intermediate understanding of networking and cloud technologies;
- Google Workspace applications and products;
- VoIP technologies;
- MS Office;
- Advanced level of English
Nice to have:
- ITIL
Why Ebury?
- Competitive Starting Salary with an annual discretionary bonus that truly rewards your performance from day one.
- Dedicated Mentorship: Learn directly from experienced managers who are invested in your success.
- Cutting-Edge Technology: Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best.
- Clear, Accelerated Career Progression: Defined pathways to leadership and specialist roles within Ebury.
- Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized.
- Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits.
- São Paulo Office: A fantastic location with excellent transport links.
Ready to launch your career with a global FinTech? Click the ‘Apply’ Today and discover your potential at Ebury!
You can also connect with me on LinkedIn - Rafaela Procópio
#LI-RP1
#LI-HYBRID
About Us
Ebury is a FinTech success story, positioned among the fastest-growing international companies in its sector.
Founded in 2009, we are headquartered in London and have more than 1700 staff with a presence in more than 29 markets worldwide. Cultural diversity is part of what makes Ebury a special place to be. From Sao Paulo to Dubai, Vancouver to Auckland, we enjoy sharing team experiences and celebrating success across the Ebury family.
Hard work pays off: in 2019, Ebury received a £350 million investment from Banco Santander and has won internationally recognised awards including Financial Times: 1000 Europe's Fastest-Growing Companies.
None of this would have been possible without our proudest achievement: our great people. Enthusiastic, innovative and collaborative teams, always ready to disrupt and revolutionise the fast-paced FinTech sector.
At Ebury, we’re committed to building a workplace where everyone feels valued, supported, and empowered to thrive. We’re proud to have active employee networks and ESG initiatives that reflect our inclusive culture, including our Women’s Network, LGBTQIA+ Network, and Veterans Network. These communities provide spaces for connection, mentorship, advocacy, and collaboration across our global teams.
We believe in inclusion. We stand against discrimination in all forms and have no tolerance for the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story because we want you and your uniqueness to help write our future.
Please submit your application on the careers website directly, uploading your CV / resume in English.
