Description
Location: Rio de Janeiro, Brazil
CV's only in English.
The NOC Front Office Engineer will work in shifts and will have the following responsibilities:
- Monitor networks with different EMS / NMS tools and act according to the relevant processes.
- Applies analytical skills and technical knowledge to solve product and network issues of moderate complexity
- Answer service requests from internal and external customers
- Support field engineers in the regions
- Follow helpdesk process to support service request
- Work in lab to re-produce field issues and for self-training
- The NOC Front Office Engineer will work in day/night shifts
By joining our team, you will enrich your experience and work closely with high-end technologies and have global interaction with hi-tech professionals.
Requirements
Must:
- University diploma or terminal year student
- Basic theoretical knowledge of TCP/IP, Routing and Switching, Wireless LAN, Network Monitoring System, Radio Propagation principles
- Basic knowledge in Microwave / Radio communications systems
- Advanced written and verbal skills
- Willing to work in shifts, including weekends and Public Holiday
- Customer oriented
- Solution focused
- Excellent communication skills
Advantage:
- Previous experience in similar positions
- Experience in installation, commissioning and troubleshooting of microwave communication systems
- 1-3 years of experience in customer-facing roles (support, NOC)
- CCNA or equivalent knowledge
- Additional language (English, other).
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