As an Onboarding Specialist you'll be the mastermind behind our customers' success - managing our customers and carriers experience through your relationships and technical expertise. You'll become an industry expert, partnering with shippers, brokers, and carriers to unify communication in one place - our client's platform. You'll wow them with your quick and flawless execution of our carrier and broker onboarding process. The Onboarding Specialist role offers full-time and part-time schedule options for qualified candidates. The part-time option offers the ability to have a flexible, customized schedule targeting about 30 hours per week on average.
Job Location: São Paulo, Brazil preferred or Bogota, Colombia. Open to other LATAM locations.
Responsibilities
- Onboarding carriers to our platform - using creativity to solve unique and changing problems, solutioning to decide how a carrier will integrate.
- Leading carrier calls, setting follow-up tasks and action items
- Ability to navigate and understand enterprise level software & diagnose and solve complex technical and operational problems
- Understanding customer and company business objectives to determine and execute on carrier onboarding and compliance goals.
- Providing regular updates on onboarding and compliance progress to customers.
- Direct, independent, and regular interaction with customers including presentations and decisions on what work to take on and how to best go about taking on that work.
- Maintaining clear, updated, and accurate records in our CRM as well as updating other relevant internal documentation
Collaborating cross-functionally with Marketing, Sales, and Engineering to streamline processes and improve our product. - Completing strategic projects as assigned and collaborating to complete company and department OKRs.
- Acting as a stakeholder and a voice for Operations and our carriers, providing product feedback and serving as a product subject matter expert.
- Responsible for achieving individual quarterly OKRs and KPIs.
Qualifications
- Bachelor’s degree preferred
- Fluent in English is a must – preference for ex-pat BR residents
- Proficient in MS Office, Google Apps, and CRM tools
- Customer facing experience
- Experience in logistics or SaaS a plus
Competencies/Personality Traits
You love variety and can manage multiple projects at the same time. You can jump from a call to an excel spreadsheet to a cloud CRM with ease, and execute flawlessly in each thing you do. You are obsessively organized, detail-oriented, and driven.You thrive in fast-paced environments and are comfortable with ambiguity and lack of structure
You enjoy solving challenging problems using critical thinking and creativity
Entrepreneurial spirit - you make things happen and proactively step up when you recognize an opportunity Intelligent with strong verbal and written communication skills
Superior organization skills and attention to detail
