Senior Functional Analyst - IT Operations Management (São José dos Campos/SP)

Primary purpose of the position:

Responsible for leading efforts to analyze and define detailed specifications for business systems that align with business processes and IT strategy. Acts as a technical expert driving solution delivery through requirements analysis, design, and implementation. Ensures system and application architectures adhere to enterprise standards and support business priorities. This role requires hands-on expertise in the administration and configuration of monitoring tools (e.g., Broadcom UIM, Spectrum), job scheduling (AutoSys), and NOC operations. Also responsible for technical leadership in managing and optimizing CMDB, CSDM, Service Mapping, Discovery, and Call Management Systems (CMS), while guiding teams and delivering scalable, high-impact solutions.

Essential Responsible Areas:

• Leads efforts to elicit future systems requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis to analyze, design and implementation business solutions for complex business problems.
• Partner with business analysts and respective cross-functional business groups (e.g. Finance, HR, IT, etc...) to elicit functional and non-functional requirements
• Proactively communicates and collaborates with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed: (functional requirements (business requirements document), use cases, GUI, screen and interface designs).
• Takes a broad perspective to identify innovative business solutions that challenges the business on their assumptions of how they will successfully execute their plans.
• Participate in defining the integration between proposed development projects and existing systems, software and hardware.
• Ensures that systems and application designs adhere to standards and reflect the architecture appropriately.
• Collaborates with other divisions IT leads as well as other stakeholders to align solution in support of the business’ tactical and strategic plans. Aligns IT goals with business needs.
• Researches emerging technologies and recommend technologies that will increase cost effectiveness, improve flexibility or better support business requirements.

Position Requirement & competencies:

Professional & Education Qualification

• Bachelor’s degree in relevant field required.
• Experience implementing solutions for complex systems supporting business processes.
• Experience in driving software and technology solutions in large, complex organizations.
• Experience leading cross-functional teams and projects to drive business improvements
• Experience in driving process and technology re-engineering using industry practices e.g., Six Sigma, Lean, Kaizen, COBIT, ITIL, CMMi.

Skills

• Ability to be flexible about project changes and dynamically mitigate risks in the moment with mid-course corrective action
• Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
• Ability to manage and prioritize multiple, complex projects simultaneously
• Appropriately manages customer expectations regarding scope, schedule, and budgetary parameters
• Proven project planning and management skills.
• Ability to analyze and interpret data and make recommendations.
• Strong analytical skills with the ability to learn new things
• Strong expertise in technical system administration, including configuration, implementation, and ongoing management of enterprise monitoring tools (e.g., Broadcom UIM, Spectrum), job scheduling platforms (e.g., AutoSys), and CMDB-related technologies (e.g., CSDM, Service Mapping, Discovery)
• Proven ability to develop and maintain technical procedures, deliver targeted training to support teams, and collaborate effectively across operational areas such as the Network Operations Center (NOC) and Call Management Systems (CMS)

Knowledge

• Working knowledge of the following areas: system and business principles, practices, nomenclature, and procedures, generally accepted managerial practices and procedures, programming, systems design, computer operating systems and utilities, project management, auditing (internal and external), insurance, and contract negotiations
• In-depth technical knowledge and expertise in field; strong development skills in relevant technology.
• Business process knowledge preferred (e.g., Plan-to-Produce process, manufacturing execution systems).
• Expertise in various software development methodologies and applicability, e.g., XP, iterative. Expertise in entire software development life cycle (SDLC).
• Exceptional understanding of software quality principles including test methodologies.
• Expertise with enterprise monitoring tools such as Broadcom UIM, Spectrum, and other NOC-related monitoring solutions.
• Strong technical knowledge of job scheduling systems (e.g., AutoSys) and operational support processes in a Network Operations Center (NOC) environment.
• Expertise in the configuration, administration, and optimization of Configuration Management Databases (CMDB), including Common Service Data Model (CSDM), Service Mapping, and Discovery tools.
• Strong technical knowledge in managing Call Management Systems (CMS) and supporting documentation, procedure development, and training delivery.

ADDITIONAL INFORMATION

• Location: São José dos Campos/SP (GBS)
• Work Model: Flexible
• Schedule: 8:00 AM to 17:00 PM

Ball Corporation is proud to be an Equal Opportunity Employer. We actively encourage applications from everybody. All qualified job applicants will receive consideration without regard to race, color, religion, creed, national origin, aboriginality, genetic information, ancestry, marital status, sex, sexual orientation, gender identity or expression, physical or mental disability, pregnancy, veteran status, age, political affiliation or any other non-merit characteristic.

When you join Ball you belong to a team of over 16,000 members worldwide. Our products range from infinitely recyclable aluminium cans, cups to aerosol bottles that enable our customers to contribute to a better world.

Each of us has a deep commitment to diversity and inclusion which is the foundation of our culture of belonging.

Everyone at Ball is making a difference by doing what we love. Because what we create may change, but what we will always make is a difference.

Please note the advertised job title might vary from the job title on the contract due to local job title structure and global HR systems.