Senior Project Manager

São Paulo-SP, Brazil or Porto Alegre-RS, Brazil

Who We Are

Welcome to TELUS Digital, where innovation meets impact. As an award-winning digital product consultancy, we're shaping the future of digital experiences through cutting-edge technology, agile thinking, and a culture that puts people first.

We are the global digital section of TELUS, one of Canada’s largest telecommunications providers. Our global teams deliver transformative digital solutions and customer experiences for industry leaders in consumer electronics, finance, telecommunications, and utilities. With robust multi-shore delivery capabilities, multi-language programs, and secure infrastructure, we ensure exceptional service backed by our multi-billion-dollar parent company.

Location and Flexibility

This is a hybrid role. This model requires the ability to work in a hybrid mode from one of our offices in São Paulo (2 times/ week or 8 days/ month) or Porto Alegre (3 times/ week or 12 days/ month). Our WFN culture is designed to foster in-person innovation, collaboration, and connection with team members local and visiting from other global offices.

The Opportunity

As a Senior Project Manager, you'll be a key member of our leadership Tri-Force, working closely with Engineering Managers and Product Leads. Your primary responsibility will be leading multidisciplinary project teams to deliver high-quality solutions for our clients. Together, you'll establish and grow partnerships with clients to deliver world-class products.

The role involves building and maintaining client relationships, managing project expectations, timelines, and resources. You'll lead negotiations throughout the project development process and ensure effective communication between all stakeholders.

As the project's central coordinator, you'll be responsible for aligning the Tri-Force leadership, maintaining team morale and engagement, and ensuring timely project delivery. Your expertise in project management methodologies and your ability to adapt to changing project needs will be crucial for success in this position.

This role is ideal for experienced project managers who excel in client-facing environments, have a track record of successful project delivery, and can effectively lead and motivate diverse teams.

We understand our responsibility to create a diverse, equitable, and inclusive place within the tech industry, while pushing to make our industry more representative. Because of this responsibility, we need candidates who value diversity and inclusion through their work, team collaboration, or mentorship. 

Responsibilities 

• Create, guide, and communicate the holistic (WillowTree, client, 3rd party) project plans and goals to create alignment and overall program delivery success
• Partner across teams to drive product development, own the creation of mission-critical products, and deliver desired outcomes 
• Lean on your deep client services experience to provide effective decision-making on complex issues of scope, design, architecture, and process 
• Deliver timely and tailored communication for various audiences: engineering teams, product managers, marketing partners, and C-level executives
• Optimize processes and use of time for your team while focusing on key client activities 
• Be flexible and adaptive by applying appropriate project management frameworks that suit the customer and product
• Visit your client regularly, usually 1-3 days per month, up to 20% of the time during kickoff or launch periods

Qualifications

• 7+ years of experience in software development
• Experience leading large-scale custom software development projects, from discovery through UX design, implementation, and deployment
• Demonstrated experience and confidence managing software projects with complex scope and executive partners
• Experience facilitating working sessions with client stakeholder groups and internal teams
• You've managed projects, provided feedback, and led a multidisciplinary team
• Ability to clarify complex ideas and navigate ambiguity for your team and client
• Experience managing a program of multiple projects for the same client
• Experience developing SOW, managing resources and finance of projects

Bonus Points

• Professional experience as a Project or Product Manager and Scrum Master from a major technology consultancy or agency
• You’ve guided a client to further their use of modern engineering practices or agile software delivery processes 
• Certifications such as CSM, CSPO, PMP, SA, SPC, etc.
• Account planning and growth activities

Why TELUS Digital?

At TELUS Digital, you’ll work with world-class brands like FOX, HBO, PepsiCo, and Domino's, building transformative digital products that impact millions. Our global reach allows you to collaborate with diverse, international teams, solving complex problems and delivering tech-driven solutions that matter.

We thrive on engineering excellence, using the latest technologies in cloud computing, AI, machine learning, DevOps, microservices architecture, and data engineering. Our teams embrace Agile methodologies, continuous integration and deployment (CI/CD) pipelines, and a DevOps-first mindset to deliver solutions at scale.

In addition to being part of an international and innovative consultancy company, you will have:

• A Global Innovation Hub: Be part of an international consultancy at the forefront of technology
• Work-Life Harmony: Enjoy flexible hours and autonomy to balance your professional and personal life
• Cutting-Edge Tech Playground: Dive into the latest technologies and shape the future of digital solutions
• Prestigious Partnerships: Collaborate with world-renowned brands, making a real impact in the market
• Growth-Centric Environment: Thrive in our collaborative ecosystem with a clear career development path
• Global Exposure: Embrace optional international travel opportunities to broaden your horizons

Some of our benefits: 

• Health and dental plan
• Life insurance
• Monthly voucher for meals, culture, education, health and mobility
• Child care assistance and more!

Equality

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. We are committed to building an inclusive team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Therefore we provide equal employment opportunities to all employees and applicants regardless of race, color, religion, gender identity, sexual orientation, national origin, age, or disability. 

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