Handle emergency or scheduled maintenance calls received via the 0800 channel.
Issue and monitor service orders, ensuring correct registration in the internal system and compliance with SLAs.
Communicate with internal and external customers to ensure alignment on the status of area demands.
Complete and maintain the organization of documentation and reports for the area.
Issue and monitor the progress of purchase requests received through the CSC portal.
Post invoices in SAP.
Handle RMA Warranty tickets received from internal and external customers.
Monitor alarms generated on contractual customer equipment.
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