Customer Service (CS) – LATAM / Brazil Market
The Customer Service (CS) representative for the LATAM / Brazil Market is responsible for managing inspection bookings and supporting the proper preparation of inspections within the SgT system.
They oversee the technical validation of inspection reports and ensure the final documents are dispatched to clients.
The CS representative works closely with all stakeholders involved in service requests and execution—including the customer, agent, factory, and inspectors—under the guidance of the Regional Operations Manager.
Required Skills – LATAM / Brazil Market:
Honest, responsible, and dependable
Bachelor’s degree in Production Engineering, Textile/Garment, or a related field
Previous internship experience in quality control or international trade is a plus (not mandatory)
Fluency in Spanish is required; intermediate to advanced English and Portuguese skills (written and spoken) are essential
Strong attention to detail and ability to manage competing priorities
Duration:
6-month contract, with potential for a permanent position
Reporting Line:
Reports to the Regional Operations Manager – LATAM
General Tasks & Responsibilities
The CS representative ensures a high standard of service throughout the inspection coordination process, blending technical know-how with strong customer service.
They follow internal SOPs to correctly set up inspections, send pre-quotes and pre-invoicing documents, and track client responses. They also validate reports in accordance with SOPs and coordinate with inspectors for any clarifications.
Key Responsibilities:
Receive inspection bookings (via online system or email)
Send pre-quotations (via email or SgT system)
Follow up on pre-quotation responses
Request and verify technical files and purchase orders (attached in booking, sent by email, or available in the client system)
Create inspection orders in the SgT system or convert online bookings into orders
Prepare measurement charts for inspectors
Support inspector allocation as requested by the Regional Manager
Monitor and communicate changes to inspection schedules (postponements/cancellations)
Download and technically validate inspection reports according to SOP standards
Publish reports and revise them when necessary upon Regional Manager’s request
Provide occasional support for conformity sample follow-up (receiving/dispatching samples for inspection)