IT Logistics Associate

OUR COMPANY:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO:

As an IT Logistics Associate, you will play a critical role in managing high-value IT inventory, ensuring seamless logistics operations, and supporting technical troubleshooting across a range of devices. You will be the go-to person for handling IT logistics requests, maintaining stock accuracy, and ensuring compliance with shipping regulations. Your work will directly impact the efficiency and satisfaction of our clients and internal teams.

KEY RESPONSIBILITIES:

• Manage and track high-value IT inventory across multiple client accounts, ensuring optimal stock levels.
• Provide hands-on technical support for Mac OS devices, including MFA setup, device restoration, wiping, and re-imaging (MacBooks, Chromebooks, smartphones, etc.).
• Respond to and fulfill operational IT logistics requests from critical stakeholders.
• Develop and maintain Standard Operating Procedures (SOPs) and internal documentation to support a consistent global IT logistics program.
• Communicate project updates, blockers, and milestones to collaborators and stakeholders on a daily/weekly basis.
• Coordinate with cross-functional teams to resolve client ticket escalations efficiently.
• Identify and troubleshoot recurring bugs and errors reported by customers and technicians.
• Ensure compliance with shipping and trade regulations across Brazilian states.

ESSENTIAL CRITERIA:

• Proven experience in IT logistics or inventory management.
• Strong technical knowledge of Mac OS and related hardware/software troubleshooting.
• Excellent organizational and communication skills.
• Ability to manage multiple priorities and stakeholders in a fast-paced environment.
• Experience creating SOPs and process documentation.
• Familiarity with shipping and trade compliance within Brazil.

DESIRABLE CRITERIA:

• Experience supporting Chromebooks, smartphones, and other mobile devices.
• Previous experience in a global or multi-client IT support environment.
• Knowledge of ITSM tools and ticketing systems.
• English and Portuguese language proficiency

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. 

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor. 

#IND