Company Description
Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it’s your game. So let’s win together.
Job Description
We are looking for a highly organized and consumer-focused professional to join our Growth team. This role is responsible for creating and coordinating customer experiences that drive acquisition, engagement, and retention. Acting as a connector between CRM, Product and Marketing teams, this person will ensure that communications, events, benefits, and activations are aligned with our brand and deliver a superior experience to our customers.
Key responsibilities:
- Develop and coordinate customer experiences, events, and benefits that enhance acquisition, engagement, and retention.
- Collaborate with VIP, CRM, and Marketing teams to ensure consistent and impactful customer communication.
- Bring the customer perspective into every initiative, ensuring brand experiences are relevant and engaging.
- Act as a bridge across teams, aligning initiatives with Sportingbet’s brand positioning.
- Manage multiple projects simultaneously, ensuring timely delivery and cross-team alignment.
- Work closely with Data teams to define success metrics, track performance, and generate insights to continuously improve customer experiences.
Qualifications
- Bachelor’s degree in Marketing, Communications, Business, or related field. 4+ years of experience in Customer Experience, Marketing, CRM, or Project Management roles.
- Strong organizational and project management skills, with the ability to coordinate multiple stakeholders.
- Solid understanding of customer engagement and retention strategies.
- Excellent interpersonal and communication skills, with proven ability to collaborate and influence across teams.
- Creative mindset with strong customer orientation.
- Fluency in English (other languages are a plus).
Additional Information
- Opportunity to work in a fast-paced, high-growth environment within the sports industry.
- Direct exposure to senior leadership and decision-making processes.
- Chance to shape and execute strategic initiatives with real business impact.
- Collaborative and dynamic team culture, with strong emphasis on innovation and creativity.
- Hybrid/remote work flexibility (adjust according to your policy).
- Competitive compensation and benefits package.
At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.
We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.
