IT Technician

As Riot continues to deliver and scale content to a global audience of passionate gamers, Riot’s IT Discipline is packed with challenges and opportunities centered on designing, building, and maintaining global infrastructure that supports the organization’s growth. Delivering a stable and adaptable foundation is difficult as it can change as quickly as the Meta. However, this isn’t your traditional corporate IT job where you are siloed into a single specialty and expected to churn out the same product in repetition. We are the backbone of delivering towards our consistent dream of “Player Experience First.” Our Engineers are flexible, adaptable, and voracious in their pursuit of developing new techniques that give us the ability to automate and scale, while growing in their particular area of expertise. They are mentors, innovators, and only satisfied when they are delivering value above expectations.

As an IT Technician II in the IT Discipline, you provide extraordinary standards of service for Riot’s operations. You will conduct inventory, carry out maintenance, implement troubleshooting, and repair computer infrastructure and hardware including printers, workstations, switches, and servers. You will communicate with all Rioters, including leadership, to provide key updates and ensure compliance with Riot Games’ standards and security policies. You will design, write, and edit technical user documentation, which includes specifications, integrations and instructional documentation. Additionally, you will give roving support and training throughout Riot Games. You will engage with other domain authorities to collect requirements and technical content, translating that info into consumable, functional products. You will collaborate with Riot technology teams to identify gaps in our infrastructure, then envision and execute initiatives to level up the quality of our service. Finally, you will passionately seek opportunities to eliminate inefficiencies and non-value added tasks.

Role Responsibilities, Requirements, and Applicable Technologies

• As IT Technician II you will provide exceptional standards of service for Riot’s LATAM operations. You will perform a wide variety of evaluation, maintenance, installation, event support and training tasks, in addition to carrying out maintenance, implementing troubleshooting and repair computer infrastructure and hardware including printers, workstations, media systems, switches and servers. 
• You will act as the sole on-site IT contact for your office
• You may be required to travel to give roving support across other offices and provide training both remotely and in person
• You will communicate with Rioters, including leadership, to provide key updates and ensure compliance with Riot Games’ standards and security policies. 
• You will collaborate with our other offices in order to assist with office moves and new office builds from an IT perspective. From initial planning stages right the way through to project completion ensuring offices are in line with Riot standards and documentation is created - network config, media systems, PC bang, fleet management & purchasing.
• You will act as the central Tech Resource for your office providing assistance to other teams (e.g. Infosec or Infra ) when required
• You will monitor and support enterprise network infrastructure across our LATAM offices.
• Inventory, maintenance, and troubleshooting for all hardware and compute infrastructure
• Ensure compliance for all Riot IT standards and security policies
• Develop instructional documentation and provide training to Rioters
• Roving support for Rioters for all IT needs
• Identify gaps in infrastructure and execute initiatives to improve quality of service

Role Requirements & Applicable Technologies:

• 5+ years of work experience
• Recommended Certifications A+/ MCSE/ CCNA/ ITIL / CCT
• Well-versed utilizing monitoring software to tune Windows environments
• Ability to work autonomously, prioritize, and self-manage time
• Excellent proficiency in written and verbal communication
• Resiliency / Flexibility
• Experience servicing a broad spectrum of development collaboration tools, including Perforce, GitHub, JIRA, Confluence and Google Apps
• Windows Server 2008 and 2012 including hands on experience with system installation / configuration, file system concepts, resource monitoring, user administration, package management, and process control / management
• Windows domain management, including user access provisioning, and managing of active directory
• Knowledge of Windows and OSX security standard methodologies
• Proficiency in Adobe Suite, and Autodesk
• Virtualization technologies such as VMWare
• Foundational understanding of authentication protocols such as Kerberos, NTLM and LDAP
• Networking principles and applications / technologies (e.g., TCP / UDP protocols, iSCSI, DNS, DHCP, GPO services)
• SAN and NAS principles, experience deploying and maintaining various storage solutions
• Scripting languages such as Python and PowerShell to help automate administrative tasks to improve overall team efficiency

For this role, you'll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes the delight of players.  We will be looking at your past studies, experience, and your personal relationship with games. If you embody player empathy and care about players' experiences, this could be your role!

Our Perks:

We offer medical, dental, and vision plans that cover you, your spouse/domestic partner, and children. Life insurance, parental leave, plus short-term and long-term disability coverage are also available. Riot will support your retirement benefits with a company match, and double down on your donations of time and money to non-profit charitable organizations. Balance between work and personal life is encouraged with open paid time off, and a play fund so you can broaden and deepen your personal relationship with games.

Because together we are better

It's our policy to provide equal employment opportunities for all applicants and members of Riot Games. We know that fresh and varied perspectives will make us better at what we do, so however you identify and whatever background you bring with you, we're excited to hear from you. Don't be discouraged if you feel you don't fully meet every single one of the requirements for a particular role, there's always room for growth at. Riot. If this role excites you and aligns with your passion for entertainment and live production, we’re eager to hear from you.