Last Mile Operations Management: Oversee last mile logistics, ensuring timely and cost-efficient parcel distribution through partner carriers. Monitor daily operations, investigate anomalies, and implement corrective actions to maintain service excellence.
·Performance Management: Define and track KPIs such as on-time delivery, delivery success rate, and transit times. Develop dashboards and reports to provide data-driven insights to internal stakeholders and senior management.
·Supplier Coordination: Manage relationships with last mile carriers, ensuring service levels meet company standards. Conduct regular meetings, align volume forecasts, and monitor SLAs to maintain high performance.
·Operational Standardization: Establish and document best practices for last mile logistics. Define roles, responsibilities, and performance management models to ensure consistency across operations.
·Process Optimization: Identify and implement improvements in delivery operations. Benchmark industry best practices and develop initiatives to enhance efficiency, capacity, and cost-effectiveness.
·Incident Resolution & Continuous Improvement: Lead proactive issue resolution, ensuring smooth communication between teams and timely escalation of critical cases. Implement feedback loops to drive continuous operational improvements.
·Strategic Network Planning: Support the development of last mile network strategies, aligning logistics infrastructure with business growth plans and cost optimization goals.
Job Requirements
Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or related fields.
·Minimum of 5 years of experience in last mile logistics operations, preferably in e-commerce and/or express logistics.
·Operational Expertise: Strong understanding of last mile logistics, carrier coordination, and performance management.
·Experience with Next-Day and Second-Day Delivery: Knowledge of express delivery models and their operational challenges.
·Data-Driven Mindset: Ability to analyze KPIs, identify risks, and drive process improvements through data insights.
·Hands-on Approach: Willingness to visit field operations, engage with carriers, and ensure seamless execution.
·Problem-Solving Skills: Quick analytical thinking to address operational challenges and implement preventive measures.
·Project Management: Experience in leading and executing logistics projects, working cross-functionally to achieve business goals.
·Mandatory fluency in Portuguese and English. Spanish and Mandarin are a plus.
SHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from a global network of vendors, all at affordable prices. Headquartered in Singapore, SHEIN remains committed to making the beauty of fashion accessible to all, promoting its industry-leading, on-demand production methodology, for a smarter, future-ready industry.
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