Position Summary:
Mark Coggle, Senior Manager, Technical Support for the Delphix technical support team at Perforce is searching for a Technical Support Engineer to join the team. We are looking for an individual who is curious, collaborative, independent, and innovative. As part of the team, you will work directly with customers, solving complex technical issues in our own products and related technologies. You will manage cases, reproduce issues, file bugs, devise and implement workarounds, monitor self-service support channels, and create and improve knowledge content. You will work closely with Professional Services, Sales, Engineering, Product teams, partners and more to help our customers derive value from Delphix products.
If you thrive on solving complex issues, collaborating with a supportive team of experienced engineers and continually expanding your knowledge, we can promise an environment where all this will become a part of your everyday, resulting in a rewarding and developing career, with a team who care about our customers and our colleagues.
Requirements:
- 3+ years of experience & related education
- Must be willing to work US Pacific time hours (1 PM – 9 PM in Brazil (Brasília/São Paulo time)
- Technical degree (CS/IT/Eng/ITSec) or equivalent experience
- Strong customer relationship & interpersonal skills
- Demonstrated experience with clients and internal resources in face-to-face, telephone, and virtual meetings and the ability to work and interact as a member of a group or team
- Demonstrated history of strong analytical, troubleshooting, and debugging skills
- Unix and Linux system administration skills
- Experience with a RDBMS, especially backup and recovery for Oracle and MS SQL Server
- Operating System Skills: Linux, Unix, Windows Server
- Network Troubleshooting (TCP/IP, routing protocols)
- Awareness and understanding of related emerging technologies and practices Preferred, but not required:
- Extensive experience with either Oracle RDBMS, (including clustering, recovery, and multitenant configurations) or Microsoft SQL Server RDBMS (including availability groups, indexes and constraints, and performance tuning)
- Experience with data virtualization, hypervisors and cloud
- Ability to read "C" or Java code
- Ability to script in Shell, Python, etc.
- Experience with data masking or ETL technologies
- Experience troubleshooting distributed components/services and log analysis
- Experience with crash dump analysis for Unix
- Experience with ZFS
- Data storage, backup, and/or archiving knowledge
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