Virtual Receptionist/EA for Medical Office

We are looking for a Virtual Receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks.

As a Receptionist, you will be the first point of contact for our company. Our Receptionist’s duties include offering administrative support across the organization.

• You will VIRTUALLY welcome guests who call our business to book post op massages or inquire about our services/need phone support.
• You will coordinate front-desk activities, including distributing correspondence and redirecting phone calls.
• To be successful as a Receptionist, you should have a pleasant personality, as this is also a customer service role.
• You should be able to deal with emergencies in a timely and effective manner, while streamlining office operations.
• Multitasking and stress management skills are essential for this position. This role may require working in shifts, so flexibility is a plus.
• Ultimately, a Receptionist’s duties and responsibilities are to ensure the front desk welcomes guests positively, and executes all administrative tasks to the highest quality standards.

Responsibilities

• Greet and welcome guests as soon as they call our office line
• Direct guests to the right resources pre and post appointment
• Answer, screen and forward incoming phone calls
• Ensure outbound calls are completed to check the welfare of clients
• Provide basic and accurate information in-person and via phone/email
• Maintain office security by following safety procedures and controlling access as needed
• Manage/order front office supplies and keep inventory of stock
• Update calendars and schedule meetings
• Keep updated records of appointment log with daily reconciliation
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
• Providing post op recommendations
• Logging calls and completing call record sheets and other record keeping solutions
• Manage social media accounts, make sure to keep interactions
• Do Lunch and Learn calls with Doctors offices.

Skills

• Proven work experience as a Receptionist, Front Office Representative or similar role
• Proficiency in Microsoft Office Suite
• Excel Skills
• Hands-on experience with office equipment (e.g. fax machines and printers)
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude
• High school degree; additional certification in Office Management is a plus
• Video/Photo editing skills, Canva

Salary Expectation: $360

Shift Availability:

• Saturday and Sunday (8:30 AM - 6:30 PM - CST, Houston Time)

Job Type: Full-time

Pay: R$2,005.20 per month

Work Location: Remote