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Our client is fast-growing eCommerce marketing agency helping DTC brands scale through retention and lifecycle marketing strategies (Email, SMS, and CRM) currently seeking project manager.

Key Responsibilities::
Project Coordination:

• Lead and manage all aspects of ecommerce marketing projects, ensuring timely delivery and adherence to scope and budget.
• Coordinate with internal and external teams, including creative, analytics, and technology, to execute marketing strategies!
• Facilitate regular project meetings with clients to provide updates, gather feedback, and adjust project plans as needed.
• Implement and maintain project management tools and methodologies to enhance operational efficiency.
• Analyze project performance and present findings to stakeholders to identify areas for improvement.
• Coordinate with internal stakeholders (designers, copywriters, strategists) to ensure deadlines are met.
• Monitor task completion using project management tools (e.g., Asana, ClickUp, Trello).
• Help QA final email/SMS assets before they go live.

Client Management:

• Serve as the main day-to-day contact for assigned clients.
• Host weekly or bi-weekly check-ins and ensure deliverables are aligned with client goals.
• Maintain client project trackers, timelines, and campaign calendars.
• Gather client feedback and relay it to internal teams (design, strategy, copy).

Reporting & Analysis:

• Create and deliver monthly performance reports across Klaviyo/SMS platforms (open rate, CTR, revenue, A/B test wins, etc.).
• Surface trends and insights to help clients understand what’s working and what needs improvement.
• Provide basic commentary or visualizations of retention KPIs and benchmarks.

Process Improvement:

• Support the team in optimizing internal workflows and SOPs.
• Help templatize reporting and streamline campaign handoffs.

Requirements:
What We’re Looking For::

• 3+ years of experience in project management, preferably in an eCommerce, marketing, or digital agency setting.
• Familiar with email marketing tools (especially Klaviyo) and eCommerce platforms (e.g., Shopify).
• Strong written and verbal communication skills (English).
• Highly organized, detail-oriented, and proactive.
• Comfortable analyzing campaign performance metrics (open rate, CTR, CVR, revenue attribution, etc.).
• Familiarity with Slack, Google Suite, and project management tools (e.g., ClickUp or Asana).
• Bonus: experience with SMS platforms (Postscript, Attentive), reporting dashboards, or marketing automation.
• Exceptional communication and interpersonal skills, with the ability to build relationships with team members and clients.
• Nice-to-Haves:
• Agency background (used to juggling multiple clients).
• Experience with lifecycle marketing, retention, or loyalty programs.
• Comfortable making Loom videos or screen shares to walk clients through reports.

Benefits:

• Competitive salary
• Work From Home
• Flexible Hours
• Global Exposure